Policy Analyst

Arizona Department of Administration•Phoenix, AZ

1d•Hybrid

About The Position

The Department of Economic Security (DES) is seeking an experienced and highly motivated Policy Analyst to join the Division of Business Services (DBS) Policy Unit. This role involves drafting and revising administrative policies and procedures for accounts receivable and collection activities across more than 30 DES programs. The Policy Analyst will ensure policies are current and relevant, modifying them based on changes in laws, rules, and the needs of the Office of Accounts Receivable and Collections (OARC) and DES. Key responsibilities include monitoring State and Federal legislation and audit results, identifying impacts on OARC policies, and training Collections staff on new or revised policies. The position also requires continuous review of the Code of Federal Regulations (CFR) to assess the impact of administrative regulations on OARC programs. This position may offer the ability to work remotely within Arizona, depending on business needs and performance. The State of Arizona promotes a work culture of flexibility, autonomy, and trust, with many employees participating in the State's Remote Work Program.

Requirements

Principles and practices of research, planning and analysis; concepts of policy development and design
State and Federal laws, rules, and regulations governing DES and DES programs
DES administrative policies and procedures; and database updating and structuring
Research and policy analysis; interpersonal workplace relationships
Development of policy to meet diverse needs of internal and external stakeholders
Written and verbal communication
Coordinating and structuring complex concepts into understandable, cohesive, and effective formats
Writing professional documents for varied purposes and audiences
Communicate complex ideas, prepare, and present information to diverse audiences
Accept, organize, and prioritize direction from various points of contact
Work cooperatively and effectively as a team member
Review and provide guidance on policy and procedure development
Possess and retain a current, valid class-appropriate driver’s license, complete all required training, and successfully pass all necessary driver’s license record checks.
Successfully pass background and reference checks.
Successfully complete the Electronic Employment Eligibility Verification Program (E-Verify).
Obtain and maintain a valid Level One fingerprint clearance card that meets DES requirements for a Level One card pursuant to Arizona Revised Statute 41-1969.

Nice To Haves

Three years of experience researching, analyzing, coordinating, and writing policy documents for an organization; or three years of experience in DES or a similar governmental agency; or three years of experience in auditing documents to determine if Federal and State law and regulations were followed correctly.

Responsibilities

Research, analyze, and interpret State and Federal legislation or amendments to existing legislation for impact on OARC collection policies and procedures.
Evaluate, update, and draft administrative collection policies and procedures to reflect current and relevant changes in applicable laws, rules, and regulations.
Ensure policies and procedures conform to DES format and comply with State and Federal laws and CFR.
Research laws, rules, and regulations for overpayments received from various DES programs caused by fraudulent and non-fraudulent activities, interpreting and applying proper State and Federal laws and regulations.
Determine if DES afforded the client due process according to applicable State and Federal laws and regulations.
Ensure administrative remedies, including civil and administrative, have been exhausted.
Research and review rules and regulations for overpayments pursued through civil and/or criminal collections.
Determine whether regulations permit interest charges and assess appropriate penalty amounts based on laws and regulations.
Maintain a tracking system for all payments reported to courts, access Federal Tax Information (FTI), and contact clients as needed.
Refer previously determined cases for Intentional Program Violation (IPV) and monitor for them to be entered into the nationwide electronic Disqualified Recipient System (eDRS).
Research and review regulations and policies for billings and overpayment amounts to determine the potential for legal proceedings.
Apply State and Federal report information to collection cases and determine the action needed and potential outcome.
Report detailed information to appropriate Federal, State, or County court officers.
Gather statistical information regarding collections activities and prepare data for review by Policy Unit Manager, OARC Administrator and Deputy Administrator.

Benefits

Affordable medical, dental, life, and short-term disability insurance plans
Participation in the Arizona State Retirement System (ASRS) and long-term disability plans
10 paid holidays per year
Paid vacation and sick time
Paid Parental Leave-Up to 12 weeks per year paid leave for newborn or newly-placed foster/adopted child.
Deferred compensation plan
Wellness plans
Tuition Reimbursement
Stipend Opportunities
Infant at Work Program
Rideshare and Public Transit Subsidy
Career Advancement & Employee Development Opportunities