Policy Administration System – BSA Manager

Ameritas • Cincinnati, OH

1d • Hybrid

About The Position

This position is responsible for the support of life, annuity, and disability insurance policy administration systems and processes to enable system changes that support the needs of the business area(s) utilizing the systems. This role will involve communication keeping relevant parties updated on administration system updates and changes. This is a hybrid role working partially in-office (Lincoln, NE or Cincinnati, OH) and partially from home.

Requirements

• Bachelor's degree or equivalent combination of education and experience required.
• 4-7 years of related experience required.
• Strong analytical and system analysis skills required.
• Life insurance, annuity, disability income policy administration system knowledge required.
• Strong communication and business partnership skills required.

Nice To Haves

• Advanced data analysis capabilities desired.

Responsibilities

• Serve as the primary contact for business areas when production issues occur on Individual policy administration systems.
• Ensure timely analysis, escalation, and resolution of policy administration system and data issues.
• Perform system, process, and data analysis to identify root causes.
• Coordinate production issue resolution with IT teams and vendors, acting as the primary liaison with vendors by managing incident intake, clarifying business impact and priorities, tracking remediation actions, and ensuring timely resolution and follow-up.
• Own the production incident triage process, including incident intake, scoring and prioritization based on business impact and severity, coordination of initial response, and ongoing management through resolution.
• Lead communication with business partners, including Legal and Compliance, on the status, risks, and resolution of production issues; facilitate regular touchpoints such as monthly meetings and provide recurring status reporting to ensure alignment and transparency.
• Support accurate and efficient policy processing.
• Identify process improvement opportunities and reduce manual workarounds.
• Provide consistent communication and status reporting during production incidents and outages, including impact assessment, restoration progress, workaround updates, and post resolution follow up communications to business partners.

Benefits

• 401(k) Retirement Plan with company match and quarterly contribution.
• Tuition Reimbursement and Assistance.
• Incentive Program Bonuses.
• Competitive Pay.
• Flexible Hybrid work.
• Thrive Days - Personal time off.
• Paid time off (PTO).
• Health Benefits: Medical, Dental, Vision.
• Health Savings Account (HSA) with employer contribution.
• Well-being programs with financial rewards.
• Employee assistance program (EAP).
• Professional development programs.
• Leadership development programs.
• Employee resource groups.
• StrengthsFinder Program.
• Matching donations program.
• Paid volunteer time– 8 hours per month.
• Generous paid maternity leave and paternity leave.
• Fertility, surrogacy, and adoption assistance.
• Backup child, elder and pet care support.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level