Police Teletype Operator (Shiftwork Required - Nights, Weekends, Holidays)
About The Position
The Police Department is looking for a Police Teletype Operator to intercept, interpret, search, enter, and remove information from local, state, and federal criminal justice information databases, such as the National Crime Information Center (NCIC), Florida Crime Information Center (FCIC), Driver and Vehicle Information Database (DAVID), and Criminal Justice Information System (CJIS). This role is open to both internal City employees and external applicants. Essential functions include assisting officers with information requests, operating teletype computer equipment for data entry and retrieval, researching and validating information within the Records Management System (RMS) and manual filing systems, and receiving requests through various communication channels. The operator will also handle administrative pages, call outs, public inquiries, and maintain accurate records. Additionally, the role involves validating and updating FCIC/NCIC entries, utilizing reference materials, operating computer systems for record keeping, processing SaferWatch tips, and maintaining logs and files. The position also requires performing 24-hour rechecks of tow/repossession entries, sorting and filing records, gathering information for officers and other agencies, sending administrative notifications, and processing safe watch tips.
Requirements
- High School Diploma or G.E.D.
- One (1) year of clerical or office work involving data entry, retrieval and verification of information, preferably related to law enforcement.
- Must be able to obtain FCIC Full Access Certification within the first 6 months of employment.
- Must be able to successfully pass a 25 WPM typing test.
- Candidates will be required to pass a background investigation, which includes a polygraph examination, prior to employment.
Nice To Haves
- Experience working in a public safety environment
- Experience working in telecommunications or 911 dispatch
- NCIC and FCIC certified
- Additional qualifying experience or completion of coursework at an accredited college or university in a job-related field, may substitute for one year of the required experience.
Responsibilities
- Assists officers call in requests for information from FCIC, NCIC and other criminal justice databases for the Police Department
- Operates Teletype Unit computer equipment to enter, retrieve, cancel, modify, confirm criminal histories
- Researches, reviews, inputs and validates information and reports within the Records Management System (RMS) and manual filing systems to obtain information, and copies documents for use in investigations and confirmation of request
- Receives requests for information through two-way radio, by telephone, by computer message, teletype, in writing and in person; ensures that request contains all necessary information; determines if request should be complied with or referred to another agency
- Receives request from command staff to send out administrative pages and call outs
- Inputs, updates, requests, transmits and queries information from a variety of sources to maintain accurate records or to access databases for information
- Answers phone calls from the public and provides basic information regarding public safety or general information
- Validates, updates and/or modifies entries into FCIC/NCIC by checking clerk dockets, pulling files, and verifying accuracy of entries; reviews validation printout for any coding errors; insures that all FCIC/NCIC database entries are active and contain accurate information
- Utilizes reference materials to assist in locating names, addresses and telephone numbers and other information within the city and county as requested
- Operates computer systems with various software programs for document storage and retrieval and spreadsheets or other equipment, similar in nature, for law enforcement record keeping.
- Receives and processes SaferWatch tips and sends alerts to the community
- Maintains appropriate logs and files in accordance with requirements of the system providers and departmental procedures
- Performs 24 hour recheck of tow/repossession entries
- Sorts and files records material alphabetically, numerically or by other predetermined categories; retrieves material from files upon request
- Gathers accurate information for officers, code enforcement, towing and repo companies to enter into the BOLO tracker
- Sends administrative notifications to departmental call outs through Everbridge
- Processes safe watch tips
- Performs related work as required
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
