Police Services Supervisor (Records Unit)

City of Torrance•Torrance, CA

13h•Onsite

About The Position

The City of Torrance is recruiting for a Police Services Supervisor to be a part of the Police Department. The Torrance Police Department's mission is to preserve public safety and quality of life within the City of Torrance, to respond effectively to the changing needs of the community, and to promote mutual respect between the Police Department and the people we serve. The Records Unit serves as the central hub for processing, managing, and preserving the Torrance Police Department’s official documents and data. This division is responsible for maintaining accurate and secure police records, including crime reports, arrest information, citations, and other critical documentation. Staff support frontline operations by providing timely information to sworn personnel, assisting the public at the counter, and responding to requests from outside agencies. The Records Unit ensures compliance with state and federal reporting requirements, oversees data entry into law enforcement databases, and upholds strict confidentiality standards. Through efficient workflow management and high-quality customer service, the Records Unit plays a vital role in supporting the mission and daily operations of the Torrance Police Department. The Police Services Supervisor assigned to the Records Unit oversees the daily operations and staff responsible for processing, maintaining, and releasing police records. This position provides leadership, training, and technical guidance to Records personnel; ensures accuracy, confidentiality, and compliance with legal mandates and departmental policies; and assists in developing procedures to enhance workflow and service delivery. The Supervisor coordinates work assignments, monitors performance, resolves operational issues, and serves as a resource to department staff, outside agencies, and the public. Responsibilities also include overseeing data entry and retrieval in criminal justice systems, ensuring timely report processing and supporting overall efficiency within the Torrance Police Department's Records Unit.

Requirements

Graduation from high school or possession of a GED Certificate.
Three years of increasingly responsible experience in a law enforcement environment or similar agency.
Must possess and maintain a California Class C Driver's License.
Must complete a basic supervisory course, Police Officer Standards and Training (POST) Records Supervisor Course and Public Records Act Course, California Law Enforcement Telecommunications System (CLETS) Basic Course, and CLETS Train and Trainer Course within one (1) year of appointment.
Knowledge of Penal, government and other laws and codes pertaining to the management, reporting and dissemination of criminal and related records and other information.
Knowledge of County and municipal ordinances and procedures relating to records, warrants, and public counter functions.
Knowledge of office practices, procedures, and clerical techniques involved in classifying, indexing, processing, filing, retrieving, and controlling a large volume of records and reports.
Knowledge of State-mandated file purging requirements relative to police records.
Knowledge of laws pertaining to privacy and security of criminal history records and laws governing the release of crime report information under the Public Records Act to specific public agencies and the general public.
Knowledge of uses of automated data or word processing equipment utilized in records systems.

Nice To Haves

One year of supervisory or lead work experience is preferred.
An Associate Degree or sixty (60) or more college units from an accredited college or university with major coursework in criminal justice, public or business administration, political science, or closely related field, is desirable.

Responsibilities

Oversees the daily operations and staff responsible for processing, maintaining, and releasing police records.
Provides leadership, training, and technical guidance to Records personnel.
Ensures accuracy, confidentiality, and compliance with legal mandates and departmental policies.
Assists in developing procedures to enhance workflow and service delivery.
Coordinates work assignments, monitors performance, and resolves operational issues.
Serves as a resource to department staff, outside agencies, and the public.
Oversees data entry and retrieval in criminal justice systems.
Ensures timely report processing and supports overall efficiency within the Torrance Police Department's Records Unit.