Police Services Administrative Support - Public Safety

Cal Poly•Vallejo, CA

3d•Onsite

About The Position

Under the general direction of the Deputy Chief of Police, the Police Services Administrative Support independently performs a broad range of complex administrative, operational, and technical support functions requiring considerable judgment, initiative, and discretion. The incumbent serves as the department’s primary coordinator for parking management operations, confidential executive support, departmental administration, and financial services. The position is responsible for administering and coordinating the University’s parking program, including permit administration, special event parking, parking communications, parking technology systems, parking appeals, revenue collection systems, and coordination with campus constituents and external agencies. The incumbent independently develops and implements procedures, interprets and communicates University policies and regulations, provides training, and provides work direction to student assistants and departmental personnel involved in parking operations. As the principal administrative support position for the department, the incumbent provides confidential support to the Deputy Chief of Police, manages executive calendars and travel arrangements, coordinates meetings and special events, prepares complex correspondence and reports, and handles sensitive and confidential information with a high degree of professionalism and discretion. The mission of the Public Safety Department at California Polytechnic Maritime Academy is to promote a safe and secure learning environment by working cooperatively with the campus community to enforce the laws, preserve the peace, maintain order and provide exceptional professional services to our guests and our community. The Public Safety Department consists of an Operations Division and a Support Division. The Operations Division is the Cal Poly Police Department which is a full service professional law enforcement agency that provides service 24 hours a day, 7 days a week, year round. All officers are vested with full police officer powers and are certified by the California Commission on Peace Officers Standards and Training (POST).

Requirements

Comprehensive knowledge of administrative practices and procedures.
Demonstrated ability to independently perform complex administrative and analytical work, including researching, analyzing, evaluating, and resolving operational and administrative issues; developing recommendations and solutions; coordinating multiple priorities and projects; exercising sound independent judgment and initiative; and providing lead work direction in support of the operational and administrative objectives of the Police Department and University.
Demonstrated ability to conduct administrative research, analysis, and evaluation; gather and analyze data and information from multiple sources; identify trends, issues, and operational impacts; develop sound conclusions and recommendations; and contribute to the development or improvement of administrative policies, procedures, practices, programs, and operational processes.
Demonstrated customer service experience requiring a high level of diplomacy, professionalism, sound judgment, and discretion when interacting with internal and external constituents.
Ability to use tact, diplomacy, discretion, and sound judgment to effectively handle a broad range of complex, high-level, confidential, and sensitive interpersonal situations involving diverse personalities, and to appropriately address conflicts and operational problems.
Ability to initiate, establish, and foster effective communication, collaboration, and teamwork by maintaining a positive, cooperative, and productive work environment within and outside the University and establishing and maintaining effective working relationships with individuals from diverse backgrounds.
Equivalent to graduation from a four-year college or university.
One year of technical or administrative experience.
Satisfactory completion of a background check (including a criminal records check).
Must be authorized to work for any employer in the U.S.

Nice To Haves

A graduate degree in a related field may be substituted for one year of the required experience.
Additional qualifying experience may be substituted for the required education on a year-for-year basis.

Responsibilities

Administering and coordinating the University’s parking program, including permit administration, special event parking, parking communications, parking technology systems, parking appeals, revenue collection systems, and coordination with campus constituents and external agencies.
Developing and implementing procedures, interpreting and communicating University policies and regulations, providing training, and providing work direction to student assistants and departmental personnel involved in parking operations.
Providing confidential support to the Deputy Chief of Police.
Managing executive calendars and travel arrangements.
Coordinating meetings and special events.
Preparing complex correspondence and reports.
Handling sensitive and confidential information with a high degree of professionalism and discretion.