Police Reports Supervisor

City of El Paso•Various Locations within the City of El Paso, TX

2d•Onsite

About The Position

Under direction, supervise and integrate the activities and personnel of the Telephone Reporting Unit with the Records Division on an assigned shift to ensure that non-emergency calls are properly processed and documented in a timely manner.

Requirements

Associate degree or higher
Three (3) years of experience in public safety dispatching, call-taking, or law enforcement record keeping
One (1) year of lead or supervisory experience
Texas Crime Information Center (TCIC) certification and Texas Law Enforcement Telecommunications System (TLETS) certification required within six (6) months of appointment
All licenses and certificates must be maintained during employment, including Department and Division requirements for continuing education credits
Must successfully pass a stringent background investigation

Responsibilities

Oversee service provided to customers, including supervising support staff in providing customer service and receiving non-emergency phone calls for service and report writing in the Police Department's automated records management system.
Guide customer service provided to the public, departmental personnel, and representatives from other agencies in creating and distributing police reports.
Provide direction to and supervise Police Reports Specialists on an assigned shift, including assigning, scheduling, guiding, and monitoring work.
Ensure adequate personnel are on duty.
Review calls for quality assurance and adherence to established policies and procedures.
Monitor unit productivity and efficiency; compile, review, and prepare data reports using specialized equipment and software for management use.
Ensure that employee timekeeping and payroll actions are submitted for processing promptly.
Review police reports generated in the unit for accuracy; approve reports to the designated level.
Intervene when necessary to respond to customer inquiries and resolve their concerns.
Research, investigate, and follow up on citizen and interdepartmental complaints regarding report quality and report-taking operations.
Serve as a liaison between division management and line personnel.
Evaluate employee performance, regularly recording and maintaining individual performance notes.
Provide for training and development by identifying unit and individual training needs, developing and conducting training as needed.
Counsel, mentor, motivate, and maintain harmony; identify and resolve staff differences, conflicts, and deficiencies.
Interview applicants; recommend hiring, discipline, termination, merit pay, or other employee status changes.
Enforce personnel rules and regulations and work behavior standards firmly and impartially.
Inform division-level supervisor and manager of ongoing incidents and advise of potentially serious situations.
Perform duties of Supervisor or other administrative duties to ensure continuity of Division operations.
Monitor the operation of the automated communications systems.
Identify, troubleshoot, and correct minor problems.
Notify technicians of equipment failures and malfunctions.
Review information logs used by unit personnel to ensure all data is accurate and complete.