Police Dispatcher - Part-time, Non-Benefited

City of Buena Park•Buena Park, CA

7d•Onsite

About The Position

The City of Buena Park is accepting applications for a part-time Police Dispatcher. This position is open to candidates currently working as a dispatcher for a law enforcement agency. Police Dispatchers are first responders who serve as the primary link between the public and police officers, receiving 9-1-1 emergency and non-emergency calls. The Buena Park Police Department Communications Team offers a work environment with state-of-the-art facilities, including large windows for natural light and ergonomic sit-stand dispatcher consoles.

Requirements

Currently working as a dispatcher in a Law Enforcement Agency.
High School graduation or G.E.D. equivalent is required.
One year of public communications, clerical or related dispatch experience is required.
Satisfactory completion of the P.O.S.T Public Safety Dispatcher's Basic Course and possess a P.O.S.T Public Safety Dispatchers' Basic Course Certificate at the time of assignment.
Ability to be assigned to rotating work shifts, including nights, holidays, and weekends, and to work overtime as needed.
Ability to type at the net rate of 45 words per minute (wpm).
An original typing certificate, predated up to one year, must be submitted along with the completed application.
Acceptable typing certificates must meet all of the following requirements: The typing test must be a five (5) minutes time test. This must specify the net and gross speeds and total number of errors (gross speed – errors = net speed). Typing certificates must be in writing and obtained within the past 12 months. Certification must be verifiable and include a valid administrator's name, signature, address and telephone number.
Knowledge of laws, codes, regulations, policies, and department procedures governing public safety dispatching, including radio, computer, and telephone communications, and associated receiving and transmitting equipment.
Ability to learn portions of the California Penal Code, Health and Safety Code, Motor Vehicle Code, Welfare Institutions Code, and Business and Professions Code and procedures and techniques for dealing with the public tactfully.
Ability to effectively communicate with and obtain information from upset and/or irate citizens and remain calm in receiving urgent calls, reciting facts and details, and providing instructions within emergency situations.
Ability to speak to callers courteously and tactfully.
Ability to accurately and simultaneously monitor the status of multiple calls and units.
Ability to simultaneously operate a variety of telecommunications and computer equipment such as the CAD system, computer equipment, telephones, radio transmitters, and teletype equipment.
Ability to spell correctly.
Ability to learn the geography and the location of streets, landmarks and public and private facilities in and around the City of Buena Park.
Ability to learn and apply police records management practices and procedures.
Ability to understand and carry out oral and written directions.
Ability to communicate effectively, both orally and in writing.
Ability to establish and maintain effective working relationships with co-workers, management, public safety dispatchers from other law enforcement agencies, and the general public.

Nice To Haves

Exceptional customer service and communication skills.
Team-oriented.
Possess a strong work ethic.

Responsibilities

Receives incoming calls for police assistance and dispatches necessary units.
Monitors and delivers information via radio communication systems to field personnel.
Monitors alarm systems and teletype communications.
Receives incoming telephone calls.
Assists the public and police personnel by providing accurate factual information.
Evaluates the type and level of response necessary.
Receives 911 emergency calls from the public for police emergency services.
Evaluates information to determine the location of the emergency and the appropriate personnel and equipment needed to respond.
May route callers to the proper agency for service.
Dispatches emergency units on the Computer Aided Dispatch system (CAD) as necessary per established procedures.
Maintains contact with all units on assignment to determine their status and location.
Communicates with callers to determine the disposition of calls.
Provides assistance and instructions.
Contacts County and emergency management network agencies to coordinate mutual aid and call responses, and updates system data.
Operates a variety of telecommunications and computer equipment.
Monitors security cameras and alarms and initiates emergency responses in the event of unauthorized entries.
Answers non-emergency calls for assistance, screens calls, and routes calls to the appropriate personnel.
Enters, updates, and retrieves police related data from computer and teletype networks.
Inputs a daily log of all calls and field units involved.
Performs call-outs for a variety of resources such as animal control, towing services, medical assistance, and other specialized services.