Police Dispatcher, 40 hours, Mixed Shift

UMass Memorial Health • Worcester, MA

1d • $20 - $27

About The Position

Are you a current UMass Memorial Health caregiver? Apply now through Workday. Exemption Status: Non-Exempt Hiring Range: $19.78 - $27.49 Please note that the final offer may vary within this range based on a candidate’s experience, skills, qualifications, and internal equity considerations . Schedule Details: Monday, Sunday, Thursday, Tuesday, Wednesday Scheduled Hours: Mixed Shift: 4 - Mixed Shift, 8 Hours (United States of America) Hours: 40 Cost Center: 10030 - 5170 Public Safety Union: UMass Memorial Public Safety Union (Memorial Police) This position may have a signing bonus available a member of the Recruitment Team will confirm eligibility during the interview process. Everyone Is a Caregiver At UMass Memorial Health, everyone is a caregiver – regardless of their title or responsibilities. Exceptional patient care, academic excellence and leading-edge research make UMass Memorial the premier health system of Central Massachusetts, and a place where we can help you build the career you deserve. We are more than 20,000 employees, working together as one health system in a relentless pursuit of healing for our patients, community and each other. And everyone, in their own unique way, plays an important part, every day. Responsible for the operation of a two-way communications system, as well as monitors, receives, relays, records police alarms, intra-departmental calls, emergency calls, signals and other messages. Dispatches the appropriate emergency personnel and equipment to incidents and emergencies.

Requirements

• High School diploma
• Requires the ability to operate personal computers, report terminals, or computer-based equipment for data entry/retrieval and checking.
• Typical applications software used: Basic use of word processing programs.
• Requires excellent telephone communications/customer relation skills.
• Must have the flexibility to be temporarily re-assigned to any other site in the system.
• This position requires a high degree of accuracy and alertness in dispatching police personnel, and the dispatcher must maintain a calm demeanor and composure in responding to crisis situations.
• Pursuant to the Federal Bureau of Investigation (FBI) CJIS 2. Security Policy, police dispatchers are required to undergo both a Division of Criminal 3. Justice Services (DCJS) and FBI criminal fingerprint-based background check.

Nice To Haves

• 6-12 months of related office/clerical/administrative support experience is preferred.
• Preference will be given to those who have a minimum of one (1) year of paid or verifiable full time equivalent volunteer experience which involved working on automated equipment as a dispatcher in a police or fire department, EMS or ambulance agency

Responsibilities

• Utilizes closed circuit television monitors and related emergency dispatch center equipment to monitor law enforcement and safety conditions.
• Identifies unauthorized activity or potentially problematic situations and dispatches appropriate police officers to investigate situations as appropriate.
• Monitors fire, public safety alarms, and card access systems, and dispatches personnel to investigate problem sites as necessary.
• Operates a two-way radio communications system to dispatch officers to calls in their area of coverage.
• Initiates “Code Red”, “Code Pink”, or other emergency calls as required.
• Utilizes paging system as necessary.
• Reports questionable or problematic conditions to supervisor, Police Sergeant, or others as appropriate.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED