Police Dispatcher III (Multiple Positions)

The University of Arizona•Tucson, AZ

2d•Onsite

About The Position

The Police Dispatcher III promotes a safe University environment, to learn, work, and visit. They provide oversight and management of health and safety programs that protect the environment, provide safe and healthy conditions at the institution, and comply with laws and regulations. They establish processes to be followed in the event of an emergency. The Police Dispatcher III provides law enforcement, loss prevention and/or security services to the community to protect life and/or property, promote order, and preserve the general welfare through enforcement and/or education of state laws and referral of applicable university rules and regulations. The UAPD has a Step Compensation plan for Dispatchers, the step plan begins at $21.635. Visa sponsorship is not available for this position. Outstanding U of A benefits include health, dental, and vision insurance plans; life insurance and disability programs; paid vacation, sick leave, and holidays; U of A/ASU/NAU tuition reduction for the employee and qualified family members; retirement plans; access to U of A recreation and cultural activities; and more! The University of Arizona has been recognized for our innovative work-life programs. For more information about working at the University of Arizona and relocations services, please click here .

Requirements

High school diploma or high school diploma equivalency is required.
Five years of relevant experience required.
Candidates must pass a computerized and oral examination for consideration, followed by an in-depth background investigation, to include passing a psychological examination and polygraph hearing test.

Nice To Haves

Knowledge of applicable State and Federal statutes, rules, ordinances, codes, regulations, governing dispatching.
Knowledge of Department policies and procedures.
Skill in determining priorities and handling high-pressure situations.
Skill in observing situations analytically and objectively and recording them clearly and completely.
Skill in communicating clearly and concisely and relaying details accurately.
Skill in written communication.
Skill in handling a high volume of telephone calls.
Skill in typing with high accuracy.
Skill in quick decision-making during emergency situations.
Skill in assessing, analyzing, identifying, and implementing solutions to complex problems.
Skill in establishing and maintaining effective working relationships.
Skill in handling situations firmly, courteously, tactfully, and impartially.
Skill in recalling numerous details and essential information.
Skill in operating radio, telephone, keyboard, computer terminal, and related communications equipment.
Ability to react quickly and calmly in emergencies.
Ability to create and maintain manual and automated logs and other records of public safety communications activities.
Ability to read and interpret maps to determine locations.

Responsibilities

Receives and transmits routine and emergency telephone and radio traffic.
Dispatches and coordinates police, fire, animal control, and other services.
Monitor alarm panels and cameras.
May store records and/or check warrants.
Receives and responds to emergency and non-emergency calls including enhanced 911, and non-emergency calls from the public.
Processes and evaluates information received, prioritizes calls and dispatches appropriate units.
Relays pertinent information in a factual and concise manner; relays instructions or inquiries from remote units.
Monitors and coordinates public safety personnel activity and assignments via police radio.
Monitors and enters statuses, locations, and activity of public safety personnel on a computer-aided dispatch (CAD) system.
Monitors security cameras, fire and intrusion alarms and dispatches accordingly.
Operates computer terminal to make inquiries into computerized databases to retrieve motor vehicle information and other criminal record files, as requested, following prescribed policies and procedures.
Enters data from officer reports into criminal information system on computer.
Accesses, enters, and maintains sensitive data in local/state/national databases as necessary for investigative purposes.
Monitors teletype messages and relays important information to officers.
Utilizes technology such as computers, radio systems, telephones, fax machines and other communication equipment to complete job tasks.
Maintains appropriate security and confidentiality of information created or encountered in the performance of assigned duties.
Obtains complete and accurate information and quickly disseminates information, both in typewritten and verbal form; copies down long sequences of numbers or addresses; may be required to keep handwritten detailed logs of work at a quick pace.
Keeps informed of departmental regulations, policies, and procedures.