Police Communications Technician

City of Morgantown•Morgantown, WV

5d•Onsite

About The Position

The Police Communications Technician works under the direction of the Police Records & Dispatch Supervisor and the Staff Services and Public Grant Administrator. This position responds to public inquiries, complaints, etc. on the telephones as well as in person. Serves as telephone receptionist receiving incoming telephone calls for non-emergency assistance for the police department. Accurately and concisely obtains all pertinent information, determines priority of incoming requests, and transfers calls to our MECCA 911 center when necessary, or directs calls to other departments within the city. Responsible for monitoring and maintaining building security 24/7 via closed circuit monitors and police radio. Receives and receipts payments for bail bonds, through Municipal Court, and booted vehicle/traffic fines for Parking Authority after business hours. Performs duties in compliance with departmental orders, directives, and policies.

Requirements

Knowledge of basic computer skills to include Records Management Systems and Computer Aided Dispatch.
Operational knowledge of various types of equipment used in police, fire and other emergency dispatching services.
Proficiency in use of multi-line telephone.
Ability to handle distraught and/or dissatisfied individuals, both in person and on the telephone.
Ability to communicate efficiently and effectively both orally and in writing.
Strong ability to multi-task.
Ability to remain calm during high stress situations that may arise.
Ability to maintain a high level of security and confidentiality of all sensitive information.
Basic typing skills.
High school, plus elementary technical training, acquired on the job or through one year or less of technical or business school.
1-3 years of experience

Nice To Haves

Experience in an administrative role.
Experience working in a law enforcement setting.

Responsibilities

Answer and direct incoming telephone calls in a courteous and timely manner.
Determine priority of incoming request and transfers calls to MECCA 911 center when necessary.
Receive non-emergency requests concerning parking complaints, and various other complaints.
Accurately and concisely obtain all pertinent information during in person or telephone conversation and transfers call to correct department within or outside of city limits.
Receive and complete minor incident reports in the records management system.
Receive and receipt payments for bail bonds, boot fees, and traffic fines after regular business hours for various departments within the city (Municipal Court, Parking Authority).
Maintain list of all vehicles towed by the City as well as a list of all vehicles towed from private property.
Acquire all requested information on tow release forms to complete tow release for any and all vehicles towed by the police department.
Maintain an electronic and hard copy file of all Protective orders received from the Family Magistrate court system.
Monitor police radio and ensures a quick response is made to officer inquiries over the radio.
Monitor and record officers during an arrest event to ensure safety of all parties involved.
Maintain physical log of all recorded arrests on DVD.
Ensure nighttime DMCC is properly notified when requested by an officer.
Ensure policies and procedures are adhered to pertaining to the release of a booted vehicle or an arrestee to the correct individual.
Respond to back ticket check requests from officers and parking authority.
Maintain and monitor building security 24/7.
Maintain dispatch center audio logging system.
Enter and maintain electronic data base of police department incident reports.
Ensure that data entry is precise and correctly entered in the Records management system. These include but are not limited to all citations, protective orders, and minor incident reports.
May be assigned additional data entry tasks outside of the normal assigned duties, (pawns, accident reports, tow letters, NCIC validations).
Other duties as assigned.