Police Communications Operator

Commonwealth of Pennsylvania • Chester County, PA

4d • Onsite

About The Position

The Pennsylvania State Police is looking for a Police Communications Operator who can thrive in an important and energetic environment. In this role, you support emergency response efforts that help safeguard Pennsylvania citizens. Your steady decisions and strong communication skills guide vital information to the right place at the right moment. This is your chance to be part of a team doing work that truly matters! This role supports police operations by receiving, coordinating, and relaying essential information that keeps emergency responses on track. It plays a crucial part in public safety by helping Troopers and community members during urgent situations.

Requirements

• Two years of experience using two-way radio, multi-line telephone, or computer aided dispatch systems; or Two years of experience using computer systems for entering, updating, and retrieving information; or Completion of 60 college credits; or An equivalent combination of experience and training.
• All employees must possess a clear, firm voice and no major speech, hearing, or visual impairments that would interfere with understanding verbal communication, being understood, or using electronic communications equipment and visual display equipment.
• All employees must obtain an active Public Safety Telecommunicator certification issued by the Association of Public Safety Communications Officials within the probationary period and maintain the same for the duration of employment in this job.
• All employees must obtain active Commonwealth Law Enforcement Assistance Network (CLEAN) and Pennsylvania Justice Network (JNET) certifications issued by the Pennsylvania State Police within the probationary period and maintain the same for the duration of employment in this job.
• You must be able to perform essential job functions.
• You must pass a background investigation and meet Criminal Justice Information Services (CJIS) compliance requirements.

Responsibilities

• Receive emergency and non emergency calls and gather important details to determine the needed response
• Relay information to Troopers and other responders through radio, telephone, and computer systems
• Maintain accurate incident records using electronic systems and research information in databases
• Respond to questions from the public and help station visitors by directing them or connecting them with a Trooper
• Participate in training activities and assist in preparing new operators to follow policies and procedures
• Assist with continuity operations and report to alternate locations when directed during major incidents

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree