Police Communications Operator

Commonwealth of Pennsylvania • Northumberland County, PA

2d • Onsite

About The Position

Become a vital part of public safety as a Police Communications Operator with the Pennsylvania State Police. This role at Troop F, Milton gives you the chance to support Troopers and community members during important moments. You make a difference by staying calm, guiding information, and maintaining focus. Join a team that values quick thinking, teamwork, and your dedication to helping others.

Requirements

• Two years of experience using two-way radio, multi-line telephone, or computer aided dispatch systems; or Two years of experience using computer systems for entering, updating, and retrieving information; or Completion of 60 college credits; or An equivalent combination of experience and training.
• Possess a clear, firm voice and no major speech, hearing, or visual impairments that would interfere with understanding verbal communication, being understood, or using electronic communications equipment and visual display equipment.
• Obtain an active Public Safety Telecommunicator certification issued by the Association of Public Safety Communications Officials within the probationary period and maintain the same for the duration of employment in this job.
• Obtain active Commonwealth Law Enforcement Assistance Network (CLEAN) and Pennsylvania Justice Network (JNET) certifications issued by the Pennsylvania State Police within the probationary period and maintain the same for the duration of employment in this job.
• Two years of experience in dispatching police, fire, or ambulance services for emergency response.
• Able to perform essential job functions.
• Submit a Report of Medications for screening by the State Police Medical Officer.
• Pass a background investigation and meet Criminal Justice Information Services (CJIS) compliance requirements.

Responsibilities

• Receive emergency and non-emergency calls, gather key details, and determine appropriate response priorities
• Relay information to Troopers, contact partner agencies, and assist in coordinating responses
• Access, research, and maintain records using Commonwealth Law Enforcement Assistance Network (CLEAN), Pennsylvania Justice Network (JNET), and Protection From Abuse Database (PFAD), and electronic management systems
• Respond to questions from the public and assist visitors seeking information or support
• Participate in required instruction and assist in training new operators on communications procedures
• Report to alternate locations and carry out assigned tasks during major incidents or activated plans

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree