Police Communications Operator (PCO)

University of Maryland•Baltimore, MD

11d•$46,500 - $50,732•Onsite

About The Position

The University of Maryland, Baltimore Department of Police and Public Safety has an exciting opportunity for a Police Communications Operator. The University of Maryland, Baltimore Department of Police and Public Safety's mission is to promote a safe and secure campus environment for students, faculty, staff, and visitors. We will provide professional public safety services ethically and fairly through education, engagement, and collaboration. We will adhere to the Core Values of the University of Maryland, Baltimore. Under general supervision, performs police communications and related clerical work in a central communications center.

Requirements

High School Diploma or GED.
Two (2) years’ clerical or other related experience.
Except for qualifications established by law, additional related experience and formal education in which one has gained the knowledge, skills, and abilities required for full performance of the work of the job class may be substituted for the education or experience requirement on a year-for-year basis with 30 college credits being equivalent to one year of experience.
Skill in the use of keyboards and office equipment.
Ability to type accurately.
Ability to learn emergency communications work.
Ability to learn applicable procedures and regulations.
Ability to communicate effectively both orally and in writing.
Ability to react calmly, quickly, and decisively in emergency situations.
Ability to obtain, summarize and relay information orally and in writing.
Ability to follow oral and written instructions.
Ability to write legibly.
Ability to monitor multiple radio frequencies.
Applicants must submit to and successfully pass a comprehensive background investigation.

Responsibilities

Operates emergency telephones, two-way radios, teletype, telecommunications and computer terminal equipment, closed circuit televisions, remote control cameras, alarm and security systems.
Answers emergency telephone lines. Monitors and maintains radio communications.
Receives and records information and requests related to police services. Dispatches police officers. Notifies command, supervisory, and administrative personnel about incidents.
Transmits and receives telephonic communications with the surrounding local jurisdictions.
Operates specialized communications networking equipment and computer terminals. Accesses restricted law enforcement networks.
Obtains, inputs, and receives data related to police activities such as criminal history, warrants, and vehicle registration.
Monitors radio frequencies and transmissions of the Allied Law Enforcement Agencies, National Weather Service, and Maryland Civil Defense.
Relays information from field officers requesting back up and support services such as crime lab technicians, K-9 unit, emergency medical services, rescue, and fire equipment.
Maintains manual and computerized logs and prepares complaint control cards and reports.
Monitors safety and security systems, reports malfunctions as appropriate, and dispatches appropriate personnel to alarm site.

Benefits

Participates in a retirement program (pension), effective on your date of hire.
14 days of vacation accrued per year.
15 paid holidays.
3 personal leave days.
Unlimited accrual of sick time.
Time for community service.
Comprehensive health insurance.
Professional learning and development programs.
Tuition remission for employees and their dependents at any University System of Maryland school.
Flexible work schedules and teleworking options (if applicable per job).