Police Communications Dispatcher (Entry-Level)

City of Avondale•Avondale, AZ

1d•Onsite

About The Position

Start Your Career in Public Safety – Now Hiring Entry-Level Police Communications Dispatchers! The City of Avondale is seeking dedicated individuals to join our Communications Center with the Police Department. This is your opportunity to make a difference in your community and build a rewarding career in public safety. Please note that applicants who are interested in this position must attach a typing certificate with a minimum of 35 WPM with their application.

Requirements

High School Diploma or GED equivalency is required.
Knowledge of basic operational, technical, or office processes.
A minimum of (2) years of customer service experience.
Must be able to successfully complete and pass a typing test with a minimum score of 35 words per minute.
Must be able to obtain a Terminal Operator Certification (TOC) within six months of hire.
Certification must be renewed every two years and maintained for the duration of employment.
Must be able to successfully pass a comprehensive background check and a psychological exam.

Responsibilities

Answers 9-1-1 and non-emergency calls for the Avondale Police Department and facilitates fire and medical assistance, as appropriate.
Obtains accurate, essential information to process each call according to established protocols and inputs all relevant details into the Computer Aided Dispatch (CAD) system for timely dispatch.
Provides excellent customer service at all times.
Dispatches responders by communicating information to police officers as well as facilitating needed medical and fire emergency services to people in distress.
Monitors assigned radio channels; dispatches calls and information to police units via CAD and the radio system; maintains accurate status and location of police units; and maintains a computerized log of calls for service and units dispatched.
Multitasks at a high level while utilizing the radio and phone system, while simultaneously entering information into the computer-aided dispatch system.
Maintains accurate and up-to-date information on every call for service.
Supports officers by looking up information in several computer systems, searching for data including vehicle information and warrants; monitors radio traffic, city alarm systems, security cameras, and dispatches emergency responders as appropriate to ensure officers' safety.
Maintains critical records by entering, clearing, and verifying all warrants, missing persons, stolen articles, and stolen vehicles; enters property into computer systems and completes all necessary paperwork.
Performs tactical dispatch for SWAT team responding to incidents, as assigned.
Operates and maintains various office equipment, including multiple computers, printers, copy/fax machines, and phone systems at a high level.
Performs other duties as assigned.