McWane Ductile Ohio - Poles Quote & Order Management Coordinator
About The Position
The Poles Quote & Order Management Coordinator is responsible for managing customer projects from the quotation stage through final order completion. This position serves as a critical link between customers, sales, engineering, production, scheduling, shipping, and accounting to ensure all project requirements are accurately quoted, entered, manufactured, and delivered. The ideal candidate is highly organized, detail-oriented, and capable of managing multiple projects simultaneously while maintaining a high degree of accuracy. This individual will review engineering specifications, prepare and validate quotations, verify order requirements, communicate discrepancies, and monitor projects throughout the order lifecycle to ensure customer expectations are met.
Requirements
- High school diploma required; associate or bachelor's degree preferred.
- Minimum of 3 years of experience in order management, project coordination, customer service, inside sales support, estimating, or a related field.
- Experience interpreting technical documents, drawings, specifications, or engineering-related information.
- Strong organizational and time management skills.
- Ability to manage multiple projects and priorities simultaneously.
- Excellent written and verbal communication skills.
- Strong attention to detail with a commitment to accuracy.
- Experience working within ERP, order entry, or business management systems.
- Proficiency with Microsoft Office applications, including Excel and Outlook.
Responsibilities
- Analyze engineering specifications, drawings, and project documentation to develop accurate and complete customer quotations.
- Review customer requirements and ensure all project specifications are properly captured in the quotation.
- Prepare cost estimates and pricing proposals that align with customer requirements and company standards.
- Maintain accurate records of all quotations and revisions.
- Review approved project drawings and customer purchase orders to verify consistency with the original quotation.
- Ensure products, quantities, configurations, pricing, delivery requirements, and special instructions match approved specifications.
- Identify discrepancies between quoted products, approved drawings, and customer purchase orders.
- Requote projects when specification or drawing changes occur.
- Communicate pricing and specification differences to customers in a clear and professional manner.
- Enter and maintain accurate sales orders within company systems.
- Track projects from quotation through order completion and delivery.
- Monitor project milestones and proactively identify potential issues or delays.
- Coordinate with production, shipping, scheduling, engineering, accounting, and sales teams to ensure successful execution.
- Keep internal stakeholders informed of project status, changes, challenges, and opportunities.
- Participate in customer meetings and project review discussions as needed.
- Serve as a primary point of contact for customers regarding quotes, orders, revisions, and project status.
- Provide timely responses to customer inquiries.
- Develop positive working relationships through consistent communication and follow-through.
- Explain specification changes, drawing revisions, and pricing impacts to customers when necessary.
- Cross-train in key departmental functions to provide backup support and increase team flexibility.
- Assist team members and other departments as needed to meet customer commitments.
- Maintain a collaborative, solution-oriented approach to problem solving.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
