Warranty Leader Americas
About The Position
Our mission: At GE Vernova, we are united by a single, urgent, and optimistic mission: electrify to thrive and decarbonize. The world needs us to accelerate the transition to more reliable, affordable, and sustainable energy. Together, we have the energy to change the world. We are seeking an energetic, results-driven Lean practitioner to serve as Pole Warranty Leader within the Americas Services Organization. In this role, you will lead an experienced team of Warranty Engineers responsible for end-to-end resolution of customer warranty claims associated with New Unit equipment contracts across the region. Partnering closely with the Global HDNU Warranty Leader, you will drive regional adoption of the Global Warranty Governance Framework and support timely punch list item closure. Through strong cross-functional collaboration with key stakeholders across Project Management, OFS, Engineering, Quality, GSC, ITO and Finance, you will help improve customer satisfaction, reduce warranty cost exposure and enhance operational performance.
Requirements
- Bachelor’s degree from an accredited university or college
- Minimum of 10+ years of experience in the Power Generation Industry, preferably in services, warranty, field operations, or project execution
- Proven experience leading and developing multi-disciplinary teams
- Excellent stakeholder management skills with ability to influence cross-functionally at all levels of the organization
- Exceptional problem-solving, decision-making, and prioritization skills under pressure
- Proven ability to prepare and deliver operational briefings to senior leadership
- Experience using data and KPIs to manage performance, identify trends, and drive improvement
- Demonstrated ability to manage costs, forecasts, and resource planning
- Warranty Management experience & strong commercial acumen
- Field experience with gas/steam turbines, generators, or other heavy-duty power generation equipment
- Experience with contract terms, cost recovery, and customer escalation management
- Lean leadership experience with a track record of driving continuous improvement, standard work, and process efficiency
- Servant leadership mindset with a highly collaborative approach and demonstrated ability to drive change
- Strong communication & interpersonal skills
- Experience working in a global, matrixed organization
- Data-driven decision maker who can act decisively in ambiguous and fast-paced environment
- Use of AI-based tools to enhance productivity
- You must have legal authorization to work in Canada and any offer of employment is conditioned upon the successful completion of a background investigation: the drug screen requirement in the background check process is not required if the role is based in Canada
Responsibilities
- Lead, coach, and develop Warranty Engineers to meet regional demand and performance expectations
- Assess resource requirements and develop hiring plans aligned with the project portfolio and warranty capacity model
- Oversee onboarding, training, and capability development to ensure the team is equipped to execute effectively
- Regional implementation of Global Warranty Governance in close coordination with HDNU Organization; including standard work adherence, handover readiness, escalation, resource & cost management and associated metrics
- Ensure timely, cost-efficient performance of Warranty execution across regional portfolio and support of punch list closure
- Lead Warranty operational reviews across Services and HDNU Business Lines
- Support customer-facing discussions for planning, execution and resolution of claims
- Define and drive productivity and process improvement initiatives to improve execution efficiency and customer outcomes
- Collaborate with Global and Pole Warranty teams to identify, share and implement best practices & drive process standardization across regions
- Apply Lean principles to identify waste, improve workflows, and strengthen operational discipline
- Track & trend reported warranty claims to identify defect recurrence, support RCA, enable problem solving and read across in partnership with other Functions
- Drive data quality and discipline within warranty management systems to improve reporting reliability and analytics capability
- Prepare and deliver operational updates, trend analysis, and performance reporting to senior leadership
- Establish and monitor warranty cost control mechanisms including budget tracking, forecast accuracy, cost recovery and productivity performance across regional operations
- Partner with commercial organizations to integrate learnings from claim trends, execution challenges and contractual learnings into future bid development
- Strengthen early- stage warranty claim assessment processes to improve warrantability determination, reduce non-recoverable cost exposure and ensure proactive customer engagement
Benefits
- medical, dental, vision, and prescription drug coverage
- access to Health Coach from GE Vernova, a 24/7 nurse-based resource
- access to the Employee Assistance Program, providing 24/7 confidential assessment, counseling and referral services
- GE Vernova Retirement Savings Plan, a tax-advantaged 401(k) savings opportunity with company matching contributions and company retirement contributions, as well as access to Fidelity resources and financial planning consultants
- tuition assistance
- adoption assistance
- paid parental leave
- disability benefits
- life insurance
- 12 paid holidays
- permissive time off
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What This Job Offers
Job Type
Full-time
Career Level
Senior
