POKER ROOM HOST

Hollywood Casino at Charles Town Races•Charles Town, WV

6h•Onsite

About The Position

A career in gaming? At Hollywood Casino Charles Town we think you’ll enjoy an exciting industry, fast-paced days and nights, diverse, enthusiastic co-workers, unlimited growth and support from one of the leaders in the industry. SUMMARY Responsible for the efficient operation of the poker room. Maintains the integrity of the poker wait list; makes accurate and clear chip and cash transactions; and adheres to all company and department policies and procedures; West Virginia Lottery Commission regulations; and in accordance with Internal Controls.

Requirements

High school diploma or equivalent required.
Comfort using computer-based systems for data entry and communication.
Must be able to read, write, speak and understand English.
Must have the ability to read and comprehend simple instructions, short correspondence, and memos; effectively communicate and present information and respond to questions from supervisors, managers, fellow employees and/or the general public.
Ability to accurately calculate figures and amounts and perform mathematical functions applicable to business needs.
Ability to interpret and follow through on a variety of instructions furnished in written, oral, diagram or schedule form.
Must obtain licensing with the West Virginia Lottery and Racing Commissions every year of employment as required by our regulators.
Must be a minimum of 21 years of age.
Flexible to work all shifts including holidays, nights, weekend hours and overtime as business needs dictate.
Speaks clearly and politely; responds well to questions; and, contributes to building a positive team spirit.
Must be diplomatic and tactful.

Nice To Haves

Previous customer service experience preferred.

Responsibilities

Greet players and manage the poker waitlist
Seat guest into games quickly and accurately
Start and maintain poker games based on demand
Track players using the table management system
Assist supervisors and dealers to keep tables running efficiently
Explain promotions, rules, tournament information, and answer player questions
Execute cash to chip transactions with guests and facilitate table fills
Enthusiastically supports, actively promotes and demonstrates superior customer service in accordance with department and company standards and programs
Ensures behavior and appearance are in compliance with established standards
Maintains a professional work environment with management and staff
Maintains complete confidentiality of all company information at all times
Participates in meetings and training as required
Performs all job duties in a safe and responsible manner and reports safety hazards immediately
Performs other duties as may be assigned by department and/or company management