Poker Operations Associate

FanDuel•New York City, NY

7d•Hybrid

About The Position

The Poker Operations Associate oversees the day-to-day, on-site customer experience across North American platforms. They are primarily responsible for the hands-on execution of game and promotional configurations, visual asset and merchandising updates. In addition to the specific responsibilities outlined above, employees may be required to perform other such duties as assigned by the Company. This ensures operational flexibility and allows the Company to meet evolving business needs.

Requirements

2+ years of experience in a gaming, operations or analytics role preferred
Bachelor's degree or equivalent, or commensurate online gaming industry experience
Exhaustive knowledge of poker, including all game and betting variations, industry trends, online operators and offerings, and understanding of the basics of game theory
In-depth experience with regulated North American Poker apps/software, including game catalog, features and promotions
Significant experience playing online poker
Excellent communication and interpersonal skills both in-person and across various digital formats
Exceptional written communication skills, with the ability to convey complex ideas and arguments clearly and efficiently in writing
Willingness to work long and often unusual hours
Intermediate or better Microsoft Word, Excel and other business productivity software skills
Prior experience interacting with complex systems
Ability and willingness to educate internal partners on the nuances of poker
Mission driven and team focused with demonstrated ability to work independently on assigned tasks and projects

Responsibilities

Configure and deploy poker games and promotions ensuring that all offerings and game attributes are executed consistently and accurately with principles and standards of the Poker Operations department
Set and adjust tournament guarantees based on analysis of historic and forecasted results in coordination with wider commercial strategy
Recommend changes to the poker offering to optimize it to North American market needs based on liquidity and player preferences
Service and advise internal customers in the creation of requested games and promotional configurations accurately and on time
Coordinate visual assets delivery and merchandising refreshes ensuring frictionless player journeys and accurate messaging across platforms
Provide timely reports regarding performance to management as required
Handle escalations from internal teams for a variety of poker and software/technical issues
Maintains awareness and delivers insights through following industry news, competitor activities and developments in the poker, gaming, and at-home entertainment sectors.

Benefits

Array of health plans to choose from (some as low as $0 per paycheck)
Programs for fertility and family planning
Mental health support
Fitness benefits
Generous paid time off (PTO & sick leave)
Annual bonus and long-term incentive opportunities
401k with up to a 5% match
Commuter benefits
Pet insurance
Medical, vision, and dental insurance
Life insurance
Disability insurance
Short-term or long-term incentive compensation, including cash bonuses and stock program participation
Paid personal time off
14 paid company holidays
Paid sick time in accordance with all applicable state and federal laws