Poker Dealer

Caesars Entertainment • Baltimore, MD

7d • Onsite

About The Position

Delivers great customer service by dealing all games offered by Horseshoe Baltimore in a friendly and helpful manner with an upbeat/positive attitude. Assists in training guests not familiar with various table games products. Deals live poker games and poker tournaments. Demonstrates an effective working knowledge of dealing policies and gaming procedures. Deals games in accordance with internal controls, MLGCA regulations and company policy. Maintains the pace of the poker game. Informs Supervisor and/or Manager of irregularities and disputes on game. Able to maintain applicable departmental dealer efficiency metrics. Enforces poker rules at the game. Works on the poker room floor in other capacities as directed by the Poker Floor Supervisor. Conducts the games in accordance with Company policies and ensures compliance with company policies, procedures and gaming regulatory requirements. Verifies and signs for Fills, Credits, Marker Issuance, and all documentation’s listed in Horseshoes Internal Controls. Handles guest transactions and notifying Floor Supervisor of any irregularities. Supports and maintains Horseshoe courtesy guidelines at all times. Promotes outstanding guest and employee relations. Always presents oneself as a credit to Caesars Entertainment and encourages others to do the same. Presents oneself in a polished, professional and service-minded way and encourages others to do the same. Responsible for Table Tray Bank assignments. Handles financial transactions at the poker game. Collects the poker revenue (“the rake") from the pot in accordance with departmental procedures. Collects the Promotional money from the pots in accordance with departmental procedures. Monitors the game at hand for irregularities and customer problems. Monitors the chips and money on the game at hand.

Requirements

• 6 months Dealing experience required for audition.
• High school diploma or GED is required.
• Must be at least 21-years of age.
• Knowledge of casino rules, procedures and regulations as related to Poker.
• Excellent customer service skills are essential.
• Must be able to perform basic math quickly.
• Must be able to get along with co-workers and work as a team.
• Must present a well-groomed appearance.
• Well-developed interpersonal skills.
• Must enjoy entertaining and communicating with the public.
• Must be able to work independently.
• Must be able to sit, stand or walk for long periods of time.
• Must be able to respond calmly and make rational decisions when handling employee conflicts.
• Must be able to maneuver throughout all areas of the property and from floor to floor either by stairways (minimum of 20 steps) or escalator.
• Must be able to lift and carry up to 50 lbs.; and, have the ability to push, pull, reach, bend, twist, stoop and kneel.
• Respond to visual and aural cues.
• Must have the manual dexterity to operate a computer and other necessary office equipment.
• Must be able to tolerate areas containing dust, loud noises and bright lights.
• Ability to simultaneously manage several projects, and not become frustrated by changing priorities and unforeseen obstacles to achieving objectives.
• Ability to speak distinctly and persuasively.
• Must be able to read, write, speak, and understand English.

Nice To Haves

• A minimum of 3 years dealing and/or supervisory experienced preferred.

Responsibilities

• Deal live poker games and poker tournaments.
• Maintain the pace of the poker game.
• Inform Supervisor and/or Manager of irregularities and disputes on game.
• Enforce poker rules at the game.
• Work on the poker room floor in other capacities as directed by the Poker Floor Supervisor.
• Conduct games in accordance with Company policies and ensure compliance with company policies, procedures and gaming regulatory requirements.
• Verify and sign for Fills, Credits, Marker Issuance, and all documentation’s listed in Horseshoes Internal Controls.
• Handle guest transactions and notify Floor Supervisor of any irregularities.
• Support and maintain Horseshoe courtesy guidelines at all times.
• Promote outstanding guest and employee relations.
• Present oneself as a credit to Caesars Entertainment and encourage others to do the same.
• Present oneself in a polished, professional and service-minded way and encourage others to do the same.
• Handle Table Tray Bank assignments.
• Handle financial transactions at the poker game.
• Collect the poker revenue (“the rake") from the pot in accordance with departmental procedures.
• Collect the Promotional money from the pots in accordance with departmental procedures.
• Monitor the game at hand for irregularities and customer problems.
• Monitor the chips and money on the game at hand.

Benefits

• Successful completion of pre-employment drug testing, background checks, and applicable Ohio Casino Control Commission licensing requirements.
• Team members may be required to work varying schedules to reflect the business needs of the property.
• Attendance is an essential function of the job and is required to successfully perform in this position.
• Individuals who violate company policies and procedures are subject to disciplinary action up to and including termination of employment.
• All qualified applicants will receive consideration for employment without regard to race, national origin, gender, age, religion, disability, sexual orientation, veteran status, or marital status.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED