Poker Dealer

Caesars Entertainment•Baltimore, MD

1d•Onsite

About The Position

The Poker Dealer is responsible for delivering excellent customer service by dealing all games offered by Horseshoe Baltimore in a friendly and helpful manner with an upbeat and positive attitude. This role involves assisting guests who are not familiar with various table games, dealing live poker games and poker tournaments, and maintaining the pace of the poker game. The dealer must demonstrate an effective working knowledge of dealing policies and gaming procedures, ensuring games are dealt in accordance with internal controls, regulations, and company policy. They are also responsible for informing supervisors of irregularities and disputes, maintaining departmental dealer efficiency metrics, enforcing poker rules, and assisting in other capacities as directed by the Poker Floor Supervisor. The role includes conducting games in compliance with company policies and regulatory requirements, verifying documentation, handling guest transactions, and supporting courtesy guidelines. Additionally, the Poker Dealer is responsible for table tray bank assignments, handling financial transactions, collecting revenue (the rake) and promotional money, and monitoring games for irregularities, customer problems, and chip/money levels.

Requirements

6 months Dealing experience required for audition.

Responsibilities

Deliver great customer service by dealing all games offered by Horseshoe Baltimore in a friendly and helpful manner with an upbeat/positive attitude.
Assist in training guests not familiar with various table games products.
Deal live poker games and poker tournaments.
Demonstrate an effective working knowledge of dealing policies and gaming procedures.
Deal games in accordance with internal controls, MLGCA regulations and company policy.
Maintain the pace of the poker game.
Inform Supervisor and/or Manager of irregularities and disputes on game.
Able to maintain applicable departmental dealer efficiency metrics.
Enforce poker rules at the game.
Work on the poker room floor in other capacities as directed by the Poker Floor Supervisor.
Conduct the games in accordance with Company policies and ensures compliance with company policies, procedures and gaming regulatory requirements.
Verify and sign for Fills, Credits, Marker Issuance, and all documentation’s listed in Horseshoes Internal Controls.
Handle guest transactions and notify Floor Supervisor of any irregularities.
Support and maintain Horseshoe courtesy guidelines at all times.
Promote outstanding guest and employee relations.
Present oneself as a credit to Caesars Entertainment and encourage others to do the same.
Present oneself in a polished, professional and service-minded way and encourage others to do the same.
Responsible for Table Tray Bank assignments.
Handle financial transactions at the poker game.
Collect the poker revenue (“the rake") from the pot in accordance with departmental procedures.
Collect the Promotional money from the pots in accordance with departmental procedures.
Monitor the game at hand for irregularities and customer problems.
Monitor the chips and money on the game at hand.