Poker ChipRunner Cashier
About The Position
This role is responsible for promoting and providing excellent guest service experiences, identifying and encouraging guest participation in table games, and efficiently running chips for guests and dealers. The position also involves calling guests to the poker room, managing guest lists to seat new players, and advertising available seats to increase participation. Additionally, the role requires answering telephones, taking messages, and communicating promotional events to guests. A significant part of the role involves cashier duties, including verifying cash and chips, preparing tip tax deposits, performing cash strap verifications, inputting data, safeguarding casino bankroll, verifying documents, receiving/dispersing tournament fees, and identifying counterfeit currency and fake identification.
Requirements
- Ability to perform the GILA WAY (Greet, Interact, Listen, Appreciate guests).
- Excellent guest service skills.
- Self-starter with the ability to multitask.
- Ability to follow up and complete tasks in a timely manner with minimum supervision.
- Ability to establish and maintain effective working relationships.
- Ability to gain the cooperation of guests and fellow team members.
- Strong interpersonal and communication skills, both verbally and oral.
- Must have, or be able to acquire within one year, an in-depth knowledge and thorough understanding of Enterprise Policies and Procedures, governmental regulations, and technical rules relevant to their responsibilities.
Nice To Haves
- High School Diploma or equivalent preferred.
Responsibilities
- Promotes and provides excellent guest service experiences to both internal and external guests.
- Identifies, establishes and inspires guests to sign up and participate in table games.
- Efficiently runs chips for both guests and dealers.
- Calls guests to the poker room in a professional and friendly manner.
- Runs the board, making interest checks and call downs to start new games.
- Seats new guests at games of their choice by properly managing guest lists.
- Advertises available seats in the poker room in an effort to increase player participation.
- Acknowledges guests during busy times to ensure they will be handled quickly and in a professional manner, which includes initial greetings, eye contact, and positive attitude.
- Effectively and professionally answers telephones, takes messages and pages and delivers them to guests and team members in an efficient and professional manner.
- Maintains a working knowledge of all promotional events and communicates them to guests.
- Verifies cash/chips at the completion of counts (Poker tables, tips).
- Prepares and verifies all tip tax deposits if necessary.
- Performs cash strap 100 bill quantities verifications and countdowns at beginning of work shift and during work shift when necessary.
- Performs accurate data input and error corrections into computer logs.
- Safeguards casino bankroll and maintains an accurate accountability of all funds in the cashier drawer.
- Verifies documents and paperwork to ensure it is completed correctly.
- Receives and/or disperses tournament entry fees.
- Maintains basic to intermediate knowledge in identifying counterfeit currency and fake identification.
- Safeguards all casino assets in accordance with established policies and procedures.
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What This Job Offers
Career Level
Entry Level
Education Level
High school or GED
