Poker & Bingo Supervisor

Miccosukee Resort & Gaming• Miami, FL, US, FL

3d•$0 - $23•Onsite

About The Position

We are looking for an experienced Poker & Bingo Supervisor to join our team at Miccosukee Casino & Resort. As a valued team member, we are committed to delivering a memorable, impressive, caring, committed and original experience for our guests, our team members, and community. We uphold this commitment by providing a safe and enjoyable workplace where YOU are our number one priority. It is the MICCO way. Miccosukee Casino & Resort is expanding, with completed projects including a new Smoking Room & Bar, a High Limit Slots area, and a VIP Lounge, all designed to enhance the guest experience. Future plans include a lazy river and water park, an over 2,000 capacity entertainment venue, and renovated hotel rooms to become a top South Florida destination. We are proud to be recognized for both our workplace culture and guest experience. Miccosukee Casino & Resort has been awarded the 2023 Miami-Dade Favorites Gold Award for Best Casino, named Miami New Times' Best of Miami Winner in 2024, and recognized as a USA Today Top Workplace in both 2024 and 2025. We are seeking passionate, service-oriented individuals to join our exceptional team. If you're ready to grow with us while enjoying competitive compensation, great benefits, and a fun work environment, we look forward to meeting you!

Requirements

High school diploma or equivalent.
Must be able to obtain and maintain a Tribal Gaming License.
3 years of experience in poker room operations; experience in bingo operations is a plus.
Working knowledge of PC skills including MS Word and Excel.
Maintain physical stamina and proper mental attitude while dealing effectively with guests, management, team members, and outside contacts while working under pressure and meeting deadlines.
Must be able to frequently move freely about the property, maintain manual dexterity to access computer via computer keyboard and operate office equipment such as telephones, copiers, etc.; withstand various activities such as frequent walking, sitting for long periods, and withstand prolonged standing, stretching, bending, and kneeling without restriction.
Be able to work indoors and be exposed to various environmental contaminants including smoke.
Ability to lift or carry a minimum of 20 pounds unassisted in the performance of specific tasks assigned.
Must be able to work with others, communicate well, give direction, review the work of others, and provide guidance and counsel when needed to achieve department goals and objectives.
Must maintain a positive attitude toward work and interface with guests in a congenial and polite manner.
Must be able to address stressful situations with clients with dignity and the utmost tact and politeness.
Must be able to touch and handle supplies in a safe and non-hazardous manner, maintaining proper hygiene, cleanliness, and disposal methods.

Nice To Haves

Familiarity with bingo management systems and electronic bingo equipment preferred.

Responsibilities

Direct and coordinate the activities of both the poker and bingo operations teams to maximize revenues and enhance the gaming experience of the guest.
Lead and manage Poker Dealers to ensure mentoring meets Miccosukee Service Expectations.
Responsible for starting games, tracking team member hours and rotations, making table decisions, and running promotions.
Responsible for bank fills and chip purchasing.
Monitor compliance with all aspects of Miccosukee Casino & Resort internal controls as they relate to poker operations.
Maintain complete knowledge of and comply with all departmental poker policies and procedures.
Supervise and coordinate all bingo sessions, ensuring games are conducted in accordance with Tribal Gaming Agency regulations and internal controls.
Oversee the accurate and timely calling of bingo games, verifying winning cards and authorizing payouts in compliance with established procedures.
Manage the sale and distribution of bingo paper, electronic bingo units, and other related gaming supplies, ensuring accurate accounting of all inventories.
Monitor bingo equipment, including ball drawing machines and electronic systems, and coordinate maintenance or repairs as needed.
Plan and implement bingo promotions, special events, and progressive jackpot programs to drive guest engagement and revenue growth.
Ensure the bingo floor is properly staffed and that team members are positioned and perform in accordance with session schedules and operational requirements.
Prepare and submit session reports, including sales figures, attendance, payouts, and any notable incidents, to management in a timely manner.
Maintain a thorough understanding of all bingo game rules, prize structures, and applicable regulatory requirements.
Adhere to the Miccosukee Service Expectations and ensure team compliance across both poker and bingo operations.
Train, coach, counsel, evaluate, and administer discipline to poker and bingo team members.
Make recommendations for the termination of any subordinate team member who, after coaching and discipline, performs at levels below Miccosukee Service Expectations.
Interview prospective team members and measure against Miccosukee Service Expectations.
Make recommendations for the employment of candidates who will perform at or above Miccosukee Service Expectations.
Evaluate operating procedures, recommend changes, and implement approved changes.
Maintain confidentiality of pertinent casino data.
Maintain clear and open communication with guests, managers, and team members.
Consistent and regular attendance is an essential function of this job.
Performs other related duties as assigned.