Lead Poker Supervisor

Parx Bensalem•Bensalem, PA

2d•Onsite

About The Position

Responsible for the direct supervision of employees and problem resolution and indirect management of poker operations in assigned areas during assigned shift. This role involves continually monitoring assigned areas to ensure game integrity and asset protection, enforcing company policies and business processes, and ensuring compliance with gaming regulations and internal controls. A key aspect of this position is practicing and enforcing excellent guest service.

Requirements

1+ year as a poker assistant shift manager or 3+ years as a poker supervisor in a casino with 40+ poker tables.
Good computer skills.
Good MS Word and Excel skills.
Excellent proficiency in reading, writing, speaking and understanding English.
Effective knowledge of poker management software, scheduling software and game equipment.
Excellent game protection skills and knowledge.
Thorough knowledge of local gaming regulations and employment laws.
Average analytical skills and functional ability to interpret analysis.
Ability to lead, motivate, train and manage human resources.

Responsibilities

Direct supervision of employees and problem resolution.
Indirect management of poker operations in assigned areas during assigned shift.
Continual monitoring of assigned areas to ensure game integrity and asset protection.
Enforce company policies and business processes.
Ensure compliance with gaming regulations and internal controls.
Practice and enforce excellent guest service.
Ensure appropriate and professional care and service are provided to guests and employees in assigned areas.
Ensure the protection and integrity of all games, currency, chips, playing cards and other assets in assigned areas.
Review and maintain the necessary records pertaining to the activities of the poker tables in assigned areas.
Adhere to and ensure compliance with all gaming regulations, internal controls, policies and business processes.
Cooperate and coordinate with gaming regulators as required and as appropriate.
Assist in the recruitment, orientation, training, development and scheduling of Poker Games personnel.
Monitor and manage staffing levels and labor costs and optimize utilization of poker tables in assigned areas.
Practice and foster open, clear, two-way communication with all related departments and superiors.
Make suggestions and recommendations for the enhancement of services and operations.
Observe and stay current about industry and competitor developments and communicate the same to the Poker Shift Manager.
Maintain an up to date knowledge of Company events and promotions and ensure direct reports are briefed accordingly.
Assist with managing department strategic planning and development.
Recommend strategies to the Poker Shift Manager for business enhancements, promotions, special events and guest service improvement.
Provide ongoing advice, support and direction to subordinates; manage work operations and prepare plans to implement change when required, monitor productivity of each work unit in assigned areas.
Proactively manage and direct the performance of the poker room employees in assigned areas; provide and recommend training and performance enhancements and evaluations.
Supervise, direct, coordinate, influence and persuade employees in order to maintain company service standards.
Interact with department and company employees in a professional and positive manner to foster good rapport, promote team spirit and ensure effective two-way and cross-culture communications.
In the absence of a poker shift manager, assumes the role and responsibilities of the Poker Shift Manager.
Issues complimentaries pursuant to company internal controls.
Regularly analyze departmental job descriptions for relevance and effectiveness.
Perform all other duties as assigned.