Poison Information Specialist - Tennessee Poison Center

Vanderbilt University Medical Center•Nashville, TN

3d•Onsite

About The Position

The Poison Information Specialist will appropriately triage all calls, inquiries about symptoms and signs of poisonings, and provide management and treatment recommendations. This role involves providing accurate information about symptoms and treatment recommendations of poisonings to consumers, health care providers, and other agencies, with occasional guidance. The specialist will also conduct follow-up calls to hospitals on all patients until discharged and maintain accurate medical records, coding all information accurately and writing appropriate case notes. This position reports to the Director and Managing Director of the Tennessee Poison Center (TPC).

Requirements

Must be a licensed Pharmacist, RN, or MD with a minimum of 2 years of experience.
Records Management (Novice): Possesses sufficient fundamental proficiency to successfully demonstrate Records Management in practical applications of moderate difficulty.
Call Center Problem Solving (Intermediate): Ability to maintain on going dialogue with customers in order to assess impact of problems thereby ensuring problems are addressed in relation to their severity and importance to the situation.
Drug Poisoning Assessments (Intermediate): Demonstrates mastery of drug poisoning assessments in practical applications of a difficult nature.
LIC-Medical Doctor - Licensure-Others
LIC-Pharmacist License - Tennessee
LIC-Registered Nurse - Tennessee
Relevant Work Experience
Experience Level : 2 years
Bachelor's (Required)

Nice To Haves

Familiar with archival records and procedures which have enduring value and are preserved for reference and research purposes because they reflect significant events or information.
Demonstrates ability to effectively determine difficult problems in a timely fashion, only after exhausting all possibilities for resolution within scope of responsibilities.
Maintains appropriate documentation of the call.
Possesses sufficient knowledge, training, and experience to be capable of successfully delivering poison assessments without requiring support and instruction from others.
Able to train and educate by setting the example, giving technical instruction, providing leadership, and generally raising the level of performance of others while on the job.

Responsibilities

Obtains critical information and provides accurate information regarding assessment and managing of potential poisoning.
Makes appropriate decisions based on triage, need for toxicologist consultation and treatment recommendations.
Documents all information and exposure calls in Toxically.
Documents an accurate history, symptoms, assessment, and recommendation or plan on all exposure cases.
Appropriately triages all calls, inquiries about symptoms and signs of poisonings, then provides management and treatment recommendations.
Provides accurate information about symptoms and treatment recommendations of poisonings to consumers, health care providers, and other agencies under occasional guidance.
Does follow-up calls to hospitals on all patients until discharged.
Keeps accurate medical records on calls, codes all information accurately and writes appropriate case notes.