Point Peer Recovery Coach

HHC•Indianapolis, IN

About The Position

This grant-funded position provides peer recovery support services to patients with substance use disorders who are enrolled in project POINT, helping them achieve and sustain recovery. The role facilitates access to recovery-oriented substance use disorder treatment, resources, and community recovery groups. The Recovery Coach bridges segregated treatment systems with a more holistic care model by supporting patients across multiple systems and frameworks of care. The position maintains ongoing patient support regardless of relapse and serves as a motivator, ally, role model, problem solver, and advocate. The Recovery Coach uses an understanding of community culture to address barriers to successful recovery, tailor health messages, and connect patients with community resources and treatment options. Clinical oversight is provided by the ED Clinical Public Health Program Manager.

Requirements

High school diploma or equivalent.
Peer Recovery Certification, or CAPRC I certification within 90 days of hire.
Strong customer service skills.
Effective communication skills, including age-appropriate communication.
Ability to communicate effectively with people from diverse backgrounds, especially patients with substance use disorders.
Knowledge of and proficiency in computer programs, including Microsoft Office.
Ability to prioritize tasks and work effectively on complex tasks under pressure, time restraints, or irregular schedules.
Ability to effectively address ethnic and economic diversity.
Strong interpersonal skills and a caring attitude toward patients, families, and staff.
Detail orientation and the ability to think critically and independently.
Effective written and verbal communication, including professional communication with physicians, administration, and the public.
Strong organizational skills; ability to prioritize work, devise work patterns, adapt to changing priorities, and work with minimal supervision.

Nice To Haves

Current Indiana driver’s license and a motor vehicle record that meets Eskenazi Health’s driving policy.

Responsibilities

Engage with emergency department patients with substance use disorders identified by POINT guidelines or other referral sources.
Meet with patients in the emergency department before discharge to support optimal, patient-specific care and facilitate access to the next stage of treatment.
Work with the POINT team to assess patient needs, review substance use disorder history, and identify goals and expectations in collaboration with patients.
Coordinate referrals with clinical staff and the POINT team, obtain releases of information to support treatment linkage, and secure other needed releases.
Help patients identify and address barriers to ongoing engagement with the treatment system.
Accompany patients to appointments, meetings, and social service agencies as necessary.
Enter data into the electronic medical record; clinical oversight of collected assessments is provided by the ED Clinical Public Health Program Manager.
Integrate cultural and population-specific diversity needs, as well as physiological, psychological, and cultural needs, into patient care.
Document interactions, services, education, instructions, and required assessments accurately, legibly, and legally.
Build trust with patients and caregivers through clear communication, rapport, and inclusive conversation.
Communicate effectively with cognitively impaired patients and remain composed in unexpected or uncomfortable situations.
Use a strengths-based approach and motivational interviewing with patients and families with varying levels of need.
Apply critical thinking and flexibility in complex situations and prioritize patients as needed.
Provide community resource referrals, advocacy, support, outreach, and follow-up; report identified needs to Project POINT Social Work staff for assistance or follow-up.
Serve as an advocate and liaison for patients in referrals to and from community agencies.