Point-of-Sale Technical Program Manager

Zumiez Inc•Lynnwood, WA

17h•$105,450 - $129,500•Onsite

About The Position

The Point-of-Sale (POS) Technical Program Manager role is hands-on and is responsible for leading the planning, implementation, and ongoing operations of enterprise POS systems across all retail locations. This role ensures reliable performance, scalability, and compliance of the platform while driving operational innovation, vendor support collaboration, and process improvements for seamless in-store transactions and customer experiences.

Requirements

Strong communication skills and ability to speak effectively at all corporate levels
Humble, curious, and a voracious learner
Natural problem solver and differentiates where in the technology stack an incident occurs
Forward thinking, creative, and collaborative
Approachable, calm, and confident with a high degree of emotional intelligence
Precise and effective in verbal and written communication
Seeks creative solutions, dives into the unknown, and feels comfortable out on limbs
Thrives in the complexity of working through influence without authority

Nice To Haves

Bachelor’s degree in a related field and/or equivalent experience
3-5 years of retail system experience with emphasis on POS platforms
1-2 years of program/project management experience
Strong knowledge of software development lifecycle (SDLC)
Strong knowledge and POS architecture payment processing systems (cloud, on premises)
Strong knowledge of client / server operations at a large scale and geography
Working knowledge of transaction routing and queuing systems (Symmetric DS, ActiveMQ, Cassandra)
Working knowledge with SQL platforms, databases, and query languages (Postgres, H2)
Working knowledge with monitoring and logging tools (Datadog, Splunk)
Ability to write clear and concise documentation, reports and business correspondence
Ability to define problems, collect data, establish facts, and draw valid conclusions
Ability to assess risk and make decisions that could have a significant impact on the company
Ability to complete problem-solving in a timely manner, taking priorities and risks into consideration and identifying and addressing root causes

Responsibilities

Design, document, and implement standardized processes for POS operations, support, and maintenance
Establish clear workflows (incident, problem, and change management) that improve efficiency, consistency, and alignment with industry best practices
Oversee operational workloads and approved deployments with backlog grooming, capacity planning, and sprint reporting while maintaining defined supporting artifacts
Contribute to business engagements for clarity to the health, operations, and lifecycle of POS architecture
Lead the solution development functions associated with enterprise POS operations
Documentation and development of POS operations and technology lifecycle
Validate and onboard necessary technology and tools for sustainable operations
Ensure alignment with security and compliance standards (PCI, SOX, CIS, and internal policies)
Foster a culture of accountability, innovation, and data-driven decision-making
Management of the POS project portfolio for a strong technology lifecycle including version control, testing, staging, deployment to production environments, configuration management, and security
Collaborate with IT teams to maintain a cohesive and thoughtful architecture. Contribute to the assessment of environment changes and develop additional POS workloads through project management practices
Provide incident management and coordination to unplanned outages and performance degradation
Troubleshoot and resolve incidents related to POS hardware, software, and integrations
Security management for implementation and maintenance of security measures that protect sensitive data and prevent unauthorized access. Patch management of required security and stability updates.
Partner with the security teams to ensure compliance with relevant industry regulations and internal policies
Monitoring performance and tracking key metrics (response times, uptime, error rates, and resource utilization) to identify potential issues and proactively remediate
Performance optimization of POS systems, identifying bottlenecks, and implementing performance improvements to optimize system responsiveness
Reporting and analysis of health, performance metrics, and operational trends to inform decision-making
Model skills in critical thinking, analysis, problem solving, communication, and leadership influence
Ensure alignment to best practices that meet business needs for speed, stability, security and scalability
Directly handles escalated incidents via team engagement or personally handling incidents to resolution
Partner with vendor services to further optimize front-end and back-end configurations
Development of automation efforts to strengthen and streamline POS operations