Point of Sale (POS) & Business Systems Technician

Miller Management•Grove City, OH

7d•Hybrid

About The Position

The Point of Sale (POS) & Business Systems Technician is responsible for implementing, maintaining, troubleshooting, updating, and enhancing all technology related to restaurant operations and corporate office management. This role involves performing remote and onsite support for POS databases, including installation, troubleshooting, maintenance, repair, and upgrades of various systems such as Digital Menu Boards, Inventory Codes, Pricing, Products, Ordering, Biometric Fingerprint Readers, Product Holding Units, Drive Thru Timers, Labor Tracking, and Electronic Payment Systems. The technician will develop a full understanding of the Company’s standard operating procedures to evaluate needs and create plans for aligning and improving systems, gather and complete requests from end users, and set realistic project goals, schedules, budgets, and deadlines. They will also perform QA testing, collaborate with vendor support teams, maintain phone, wireless, email, internet, and cable systems, and manage CCTV systems. Additionally, the role involves managing vendor relationships and service agreements, setting up restaurant technology for new openings, remodels, and closings, ensuring PCI compliance, building and automating Business Intelligence Reports, and leading or assisting in new project implementations. The technician must anticipate consequences, potential problems, or opportunities for change, offering proactive solutions tailored for small business environments, and attend mandatory meetings, webcasts, and training classes. On-call support after hours and weekends is required, along with performing other requested duties.

Requirements

Minimum of one to three years related Computer, Business Systems or Information Technology field experience.
Experience with POS Software Management
Superior time management, inter-personal, conflict resolution and negotiating skills
Ability to install, set up, maintain, test and troubleshoot POS, Desktop and Mobile Workstations and Software
Working knowledge of Local Area Networking, VPN’s, Routers, Firewalls, CCTV and Modems
Intermediate to Advanced Proficiency with Microsoft Word, Excel and Outlook
Demonstrated experience with custom report building
High aptitude for understanding and learning new software packages
Enjoys solving problems or situations that are new or without clear precedent
Basic knowledge of general financial and accounting principles
Prior experience successfully managing two to three multi-phased projects while maintaining day-to-day requests
Reliable transportation and willingness to travel
Valid driver’s license and acceptable motor vehicle record
Ability to successfully pass a drug and background screening
Demonstrated English language proficiency that enables speech expression clarity and proficient reading and verbal comprehension
Must be at least 18 years of age
U.S. Work Authorization

Nice To Haves

SICOM / SEMS4 a plus!
An Associate degree in Computer Science, Business Systems Management or Information Technology, and a minimum of 1 year total field experience.
Restaurant experience preferred but not required

Responsibilities

Perform remote and onsite support for POS Database, including installing/removing, troubleshooting, maintaining, repairing and/or upgrading Digital Menu Boards, Inventory Codes, Pricing, Products, Ordering, Biometric Fingerprint Readers, Product Holding Units, Drive Thru Timers, Labor Tracking, Electronic Payment Systems, etc.
Develop full understanding of the Company’s standard operating procedures to evaluate needs and create plans for aligning and improving systems
Gather and complete all requests from end users, setting and effectively communicating realistic project goals, schedules, budgets and deadlines
Perform QA testing to evaluate behavior of system changes
Collaborate with vendor support teams to identify and resolve defects and/or configuration problems
Maintain phone, wireless, email, internet and cable systems, including but not limited to diagnosing and resolving technical hardware and software issues involving internet connectivity, wiring, user accounts and firewalls
Install, configure, repair, upgrade, and maintain desktop and portable computer hardware, software, licenses and peripheral equipment, including preventative maintenance procedures and practices
Manage CCTV systems, and peripheral equipment, including troubleshooting, assembling, disassembling, repairing and monitoring hardware and electronic devices such as cables, connectors, video cameras, remote controls, surveillance equipment and television monitors
Manage vendor relationships and service agreements, including but not limited to sourcing resources, negotiating rates and services and confirming accurate billings with accounting
Breakdown and/or set up all restaurant technology for new store openings, remodels and closings
Ensure all restaurants and offices remain PCI compliant
Build, manipulate, run and automate Business Intelligence Reports to aid in monitoring, evaluating and comparing various Operational, Financial and Performance metrics
Lead and/or assist in the planning, implementation and introduction of new projects as assigned
Anticipate consequences of actions, potential problems, or opportunities for change, offering proactive and attainable solutions tailored for small business environments
Attend all mandatory management meetings, webcasts and training classes
Provide on call support after hours and weekends as required
Perform other duties as requested