Point of Contact - Urology
About The Position
Clearview Cancer Institute is north Alabama's leading cancer treatment facility. For over 30 years Clearview Cancer Institute has provided leading-edge treatment and compassionate care to those diagnosed with cancer or blood disorders. Clearview offers every service and amenity needed in an outpatient setting and our dedication to research and involvement in Phase I-IV clinical trials gives our patients the opportunity to receive potentially life-saving treatment options. We are looking for talented and highly-motivated individuals who demonstrate a natural desire to support the meaningful work of community oncologists and the patients we serve.
Requirements
- 1–2 years of clinical experience (outpatient, hospital, or telehealth setting).
- Experience with patient triage, education, and follow-up.
- Proficiency with electronic medical records (EMR) and telehealth platforms.
- Excellent verbal and written communication skills.
- Strong organizational and multitasking abilities.
- Ability to work independently in a remote environment while supporting multiple providers.
Nice To Haves
- Experience in outpatient, urology, or specialty settings.
- Familiarity with care coordination or patient navigation concepts.
- Comfort using technology for patient education and virtual communication.
Responsibilities
- Create a positive and professional first impression of the practice and show patients a "we care" attitude.
- Triage incoming patient calls and secure messages, assess urgency, and determine appropriate next steps under physician guidance.
- Conduct patient assessments by reviewing symptoms, lab results, and medical history to identify potential complications or changes in condition.
- Communicate test results, treatment instructions, and post-procedure guidance to patients in a clear, compassionate, and professional manner.
- Educate patients about medications, procedures, and self-care, reinforcing physician instructions and ensuring understanding.
- Document all patient interactions, assessments, and follow-up plans accurately in the EMR.
- Assist with e-scribing medications, ordering labs or imaging, and other provider-directed clinical tasks within the scope of practice.
- Schedule virtual or in-person appointments, procedures, and follow-ups across multiple providers while maintaining continuity of care.
- Support completion of clinical paperwork, including FMLA forms, medical record requests, and insurance or appeal documentation.
- Serve as a clinical resource for patients and staff, helping ensure timely, safe, and high-quality care.
- Collaborate with physicians, APPs, and office staff to maintain efficient workflows and a positive patient experience.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
