Pod Supervisor: Sports Medicine

Anderson Clinic•Alexandria, VA

About The Position

The Pod Supervisor: Sports Medicine is responsible for the day-to-day supervision of clinical staff assigned to a physician or pod, in addition to performing typical surgery scheduling responsibilities. The role supports staff and patient care, coordinates staffing and staff development, and helps ensure clinical and operational processes meet applicable standards, laws, regulations, and procedures. The position also coordinates surgeries, procedures, diagnostic therapies, treatments, and follow-up appointments. It communicates with patients, physicians, clinic staff, and outside facilities; coordinates surgical resources; obtains insurance authorization; supports preoperative and financial preparation; and maintains complete, accurate, and confidential patient records. The work takes place in a combination of medical office and examination-room settings, with frequent exposure to communicable diseases, biohazards, and other clinic conditions.

Requirements

Bachelor’s degree.
At least five years of experience in increasingly responsible clinical positions, including some experience supervising clinicians.
Current CPR certificate.
Knowledge of clinical processes and principles.
Familiarity with state and federal health-care laws.
Knowledge of human resources management principles.
Knowledge of medical practice protocols and standards.
Skill in applying quality-assurance techniques.
Skill in training new and existing staff.
Skill in documenting patient care and reviewing documentation for accuracy and completeness.
Ability to communicate clearly with staff at different levels.
Ability to analyze medical records and documentation and identify problem areas.
Ability to collaborate effectively with nursing and other clinical managers, physicians, and administrative staff.

Responsibilities

Participate in hiring, supervision, and evaluation of assigned staff.
Schedule staffing to meet changing workload needs.
Provide professional and technical support to staff and troubleshoot patient-care delivery.
Respond to patient-care concerns raised by ombudsmen, families, and other concerned patients.
Identify staff training needs and facilitate staff development.
Participate in developing, implementing, and evaluating training, orientation, and education programs.
Develop, implement, monitor, and evaluate quality-assurance activities and ensure compliance with standards, laws, regulations, and procedures.
Recommend new or revised policies and procedures to the department manager.
Review and use clinical and medical records to identify health-care patterns and determine appropriate resource assignments.
Ensure corrective actions.
Coordinate and schedule surgeries, procedures, and follow-up appointments as designated by physicians and according to established policies and procedures.
Communicate accurate, timely, and responsive information to patients, physicians, clinic staff, and outside facilities.
Coordinate processes and timing to meet physician and facility requirements.
Arrange surgical assistants, special equipment, and surgical materials.
Schedule diagnostic therapy and other requested treatments.
Obtain surgery authorization from patients’ insurance companies.
Provide generic preoperative information sheets and advise patients of preoperative surgical and financial requirements.
Submit patient clinical and financial information to facilities and ensure appropriate medical-record release when needed.
Answer and screen telephone calls courteously and record messages for physicians and other personnel.
Obtain accurate patient information and ensure registration forms are complete.
Collect patient prepayments as directed and provide information about unpaid balances before procedures or surgery.
File records in appropriate sections of electronic or paper charts and keep charts in proper order.
Review financial and clinical paperwork to ensure completion before scheduled procedures or surgery.
Maintain confidential patient files and records.
Perform other duties as assigned.