Pod Supervisor: Sports Medicine

Anderson Clinic Inc•Alexandria, VA

About The Position

The Pod Supervisor is responsible for the day-to-day supervision of clinical staff assigned to a physician or pod, in addition to performing typical surgery scheduler responsibilities. The role provides professional and technical support to staff, helps troubleshoot patient-care delivery, coordinates surgeries and procedures, and ensures that clinical, administrative, and financial processes are completed according to established policies and procedures. The position also supports staff development and quality assurance, reviews clinical and medical records, and helps ensure compliance with applicable standards, laws, regulations, and procedures. Work is performed in a combination of medical office and exam-room settings, with frequent exposure to communicable diseases, biohazards, and other conditions common to clinic settings.

Requirements

Bachelor’s degree.
At least five years of experience in increasingly responsible clinical positions, including some experience supervising clinicians.
Current CPR certificate.
Knowledge of clinical processes and principles and familiarity with state and federal health care laws.
Knowledge of human resources management principles.
Knowledge of medical practice protocols and standards.
Skill in applying quality assurance techniques.
Skill in training new and existing staff members.
Skill in documenting patient care and reviewing documentation for accuracy and completeness.
Ability to communicate clearly with staff at many different levels.
Ability to analyze medical records and documentation and identify problem areas.
Ability to collaborate effectively with nursing and other clinical managers, physicians, and administrative staff.

Responsibilities

Participate in the hiring, supervision, and evaluation of assigned staff.
Schedule staffing to meet changing workload needs.
Provide professional and technical support to staff and troubleshoot patient-care delivery.
Respond to patient-care concerns from ombudsmen, families, and other concerned patients.
Identify staff training needs and facilitate staff development.
Participate in the development, implementation, and evaluation of training, orientation, and education programs.
Develop, implement, monitor, and evaluate quality assurance activities and ensure compliance with standards, laws, regulations, and procedures.
Recommend new or revised policies and procedures to the department manager.
Review and use clinical and medical records to identify health care patterns and assign appropriate resources; ensure corrective actions.
Coordinate and schedule surgeries, procedures, and follow-up appointments as designated by physicians and according to established policies and procedures.
Communicate with patients, physicians, clinic staff, and outside facilities, providing accurate, timely, and responsive information.
Coordinate processes and timing to meet physician and facility requirements.
Arrange for surgical assistants, special equipment, and surgical materials.
Schedule diagnostic therapy and other treatments as requested.
Obtain surgery authorization from patients’ insurance companies.
Provide patients with generic preoperative information sheets and advise them of preoperative surgical and financial requirements.
Submit patient clinical and financial information to facilities and arrange medical-records release when needed.
Answer and screen telephone calls courteously and record messages for physicians and other personnel.
Obtain accurate patient information and ensure registration forms are complete.
Collect patient pre-payments as directed on a daily basis.
Inform patients about unpaid balances before a procedure or surgery.
File records in the appropriate sections of electronic or paper charts and keep charts in proper order.
Review financial and clinical paperwork to ensure completion before scheduled procedures or surgery.
Maintain files and patient records confidentially.
Perform other duties as assigned.