POD Representative, Credit and Customer Engagement

Fairstone Bank•Montreal, QC

36d•Hybrid

About The Position

Fairstone has multiple customer service positions available in various call center departments. As a customer agent, you will handle service inquiries from either external customers or internal clients’ inquiries through multiple communication channels. The responsibilities may vary depending on the department but in general, you will be: Resolving issues ranging from simple to relatively complex matters. Support internal or external customers with account adjustment and loan applications. Review and evaluate credit applications, while responding to dealer inquiries Promote products through cross-selling opportunities. Prioritizing first contact resolution, working collaboratively to resolve issues and escalate unresolved cases according to procedures. We offer comprehensive training to ensure you maintain a thorough understanding of our policies and procedures to ensure you can handle customers' enquiries.

Requirements

You possess excellent verbal and written communication skills in English and French (60% English and 40% French)
Experience in customer service, sales or call center environment
Ability to multi-task and learn quickly in a fast-paced environment while being flexible and adaptable
You are tech-savvy and know your way through Microsoft Office Suite and Outlook
You can collaborate well with various teams and departments.
Strong analytical and problem-solving skills
You must be flexible and available to work all shifts mentioned in the Working condition.

Responsibilities

Resolving issues ranging from simple to relatively complex matters.
Support internal or external customers with account adjustment and loan applications.
Review and evaluate credit applications, while responding to dealer inquiries
Promote products through cross-selling opportunities.
Prioritizing first contact resolution, working collaboratively to resolve issues and escalate unresolved cases according to procedures.

Benefits

Award-Winning Culture: We’re proud to be recognized as a Great Place to Work Canada 2025 and one of Montreal’s Top Employers 2025 by Canada’s Top 100 Employers.
Work-Life Balance: Enjoy flexibility with our hybrid work model designed to support your lifestyle.
Time to Recharge: Generous vacation based on your role, statutory holidays, plus 6 wellness days to prioritize your well-being.
Comprehensive Benefits: Robust health and dental coverage through Manulife, as well as virtual healthcare through Dialogue
Future-Ready Savings: Group Retirement Savings Plan with up to 7% employer match
Exclusive Perks: Discounts from top retailers via WorkPerks, plus location-based perks like gym memberships and Toronto Bike Share.
On-Site Fitness: Gym access at our London and Montreal offices.
Continuous Growth: Education Assistance Program and Fairstone Academy for training and skill development.
Family Support: Parental leave top-up program to help you during life’s big moments.
Community Impact: One paid volunteer day to give back to causes that matter to you.