POCT Clerical Specialist

Fisher-Titus Medical Center•Norwalk, OH

4d•Onsite

About The Position

The Clerical specialist/point of care technician assist with the activities of the nursing staff, the patient, the physician, other hospital departments, and visitors. They perform general receptionist and clerical duties in order to facilitate efficient functioning of the department. When functioning as a POCT, will assist in patient care throughout department, transporting patients safely via wheelchair or stretcher, bathing, obtaining vital signs, and performing other duties as assigned.

Requirements

High school graduate or equivalent preferred
Ability to communicate effectively and document information accurately
Ability to deal efficiently and effectively with a wide variety of individuals
Knowledge of basic medical terminology preferred
Basic computer knowledge is preferred
BLS certification required
Stand/Walk – 6-8 hrs
Sit – 1-2 hrs
Bend – 1/3 or more of time
Squat – 1/3 or more of time
Climb – up to 1/3 of time
Reach 1/3 or more of time
Lift - 1/3 or more of time
Carry – 1/3 or more of time
Push – 1/3 or more of time
Pull – 1/3 or more of time
Right Hand - Precise Motor Function (Or Fine Manipulation)
Left Hand - Precise Motor Function (Or Fine Manipulation)
Right Foot - Gross Motor Function
Left Foot - Gross Motor Function
Up to 25 pounds – 1/3 or more of the time
Body Fluid Exposure - Yes
Attends all mandatory education programs and can describe his or her responsibilities related to general safety and regulatory compliance.
Appearance is professional, neat, clean, and appropriate for the work environment. Wears proper photo identification badge while on duty.
Maintains confidentiality of all hospital and patient information at all times, as observed by peers and management.
Attends monthly staff meetings and participates in monthly rounding process with manager to assure effective and timely two-way communications.
Participates in and completes required department specific education and training programs and can describe his or her responsibilities related to department safety and specific job-related hazards.
Follows safety and security policies including exposure control plans/blood borne and airborne pathogens.

Nice To Haves

Knowledge of basic medical terminology preferred
Basic computer knowledge is preferred

Responsibilities

Assist with the activities of the nursing staff, the patient, the physician, other hospital departments, and visitors.
Perform general receptionist and clerical duties.
Assist in patient care throughout the department.
Transport patients safely via wheelchair or stretcher.
Bathe patients.
Obtain vital signs.
Greets customers courteously.
Identifies self and area and uses professional telephone etiquette.
Relays messages timely and accurately.
Acts as resource person to staff and support services.
Uses electronic medical record, notifying nursing staff of STAT orders, notifying ancillary department of orders as necessary, documents within forms and scans as appropriate.
Demonstrates the skills and judgment necessary to provide patient care under the direct supervision of licensed personnel.
Prints the chart and obtains needed copies of documents.
Organizes discharge paperwork.
Assist with making follow up appointments with physician.
Transport patient safely.
Attends all required safety/emergency/infection control training programs and can describe his/her responsibilities related to general safety, department/service safety, and specific job-related hazards.
Demonstrates respect and regard for the dignity of all patients, families, visitors and fellow employees to ensure a professional, responsible, and courteous environment.
Promotes effective working relations and works effectively as part of a department/unit team interdepartmentally to facilitate the department's/unit's ability to meet its goals and objectives.
Assumes all other duties and responsibilities as necessary.
Supports the mission, vision and CARES values of Fisher Titus.
Is knowledgeable of patient rights and ensures an atmosphere which allows for the privacy, dignity and well-being of all patients in a safe, secure environment.
Supports, cooperates with, and implements specific procedures and programs for safety, confidentiality, quality assurance, and compliance with law and policy.
Engages in active listening skills.
Utilizes the AIDET communication tool.
Uses key words at key times.
Utilizes HEART service recovery techniques.
Smiles and greets patients using the 10/5 rule.
Demonstrates a calm, positive attitude through tone and body language.
Ensures patient privacy and promotes a healing environment.
Adjusts approach to respect the diversity of patients.
Assesses and manages patient's expectations of care.
Follows established safety guidelines to reduce risk of adverse event through early recognition.
Commits to the Culture of Safety; If you see something, say something.
Commits to efficient, effective and purposeful work and delivery of care.
Engages in practices that will continually improve processes.