Clerical Specialist

EMERGE SOLUTIONS GROUP LLC•Denver, CO

13h•$44,000 - $48,000•Onsite

About The Position

The U.S. Department of Veterans Affairs - Office of Integrated Veteran Care is seeking a Clerical Specialist for a full-time position in Lakewood, CO. This role involves processing electronic mail and claims, managing digital images, and handling various administrative tasks related to veteran care programs. The specialist will work with electronic records systems and government platforms to ensure accurate and timely processing of documents and beneficiary information.

Requirements

High school diploma or equivalent required.
Minimum of 2 years of administrative, records processing, claims processing, document intake, or clerical support experience.
Experience working within electronic records systems, document management platforms, or web-based processing tools.
Strong attention to detail with the ability to accurately review, classify, and route documents according to established procedures.
Ability to manage high-volume workloads while maintaining timeliness and accuracy standards.
Strong organizational and time management skills with the ability to prioritize tasks independently.
Comfortable navigating multiple systems and applications simultaneously.
Strong written and verbal communication skills.
Ability to identify discrepancies, troubleshoot workflow issues, and escalate concerns appropriately.
Must be able to obtain and maintain a security clearance as required by the VA.
All personnel must complete mandatory VA training courses before accessing VA information and systems.
Ongoing training and certification to stay current with VA policies and federal regulations.

Nice To Haves

Associate’s degree or related administrative/technical experience preferred.
Experience supporting government, healthcare, insurance, or benefits-processing environments preferred.
Familiarity with VA systems, records management, or beneficiary processing operations is a plus.

Responsibilities

Process electronic mail to determine appropriate routing based on specific program needs (e.g., Eligibility Enrollment and Verification (EEV), Civilian Health and Medical Programs Veteran Affairs (CHAMPVA), Spina Bifida, CHAMPVA Foreign (CVAF), and Foreign Medical Program (FMP)) and returned mail.
Identify and route claims or related correspondence according to program-specific criteria, ensuring timely and accurate processing.
Closely examine and review documents and identify the specific program before applying the program-specific criteria needed to correctly route each document.
Monitor scanning results for accuracy and store digital images in an imaging database for search, index, and printing.
Prioritize scanning tasks to meet departmental timeliness metrics and mission goals.
Process assigned electronic files in one platform to be downloaded and uploaded to another platform.
Process EEV Mail Intake by identifying and electronically processing documents for individuals not yet enrolled.
Handle Bad Address processing by organizing undeliverable mail, eliminating duplicates, and flagging invalid addresses in the central beneficiary database, following a first-in, first-out system.
View documents in various government platforms to improve business performance and update the appropriate record data.