PMO - Program Manager

Truliant Federal Credit Union•Winston-Salem, NC

2d•Hybrid

About The Position

Truliant’s mission is to improve lives by putting our members first, providing great service and straightforward financial solutions. Our core values of Member Focus, Service, Guidance, Relationships, and Community define how we interact with members to fulfill our mission of improving lives and providing a foundation on which we conduct ourselves. Our Promise to Our Teammates: Truliant strives to provide all teammates with an enjoyable place to work where they feel valued, empowered and rewarded for all that they do. Purpose of the Job The PMO Program Manager will be responsible for following Truliant PMO processes to facilitate the planning, tracking, and delivery of high-priority projects of strategic organizational significance. The PMO Program Manager will work closely with cross-functional teams and leadership to drive requirements, develop schedules, monitor completion of deliverables, and communicate multi-stream project information effectively through all levels of the organization for multiple concurrent initiatives. The PMO Program Manager will be responsible for aligning program objectives with organizational goals, managing interdependent projects, and driving successful outcomes across business units.

Requirements

Must be able to articulate and communicate with proven ability to develop executive-ready communications and presentations that synthesize data and tell the story.
Must have the ability to explain complex and sophisticated concepts in simple, easy-to-understand business terms.
Must have the ability to reach an audience through effective and clear presentations, as well as written documentation.
Must be able to communicate in a transparent and objective manner, be an active listener, open-minded, and convey a friendly, open, and respectful demeanor.
Must have excellent interpersonal skills; ability to get along with diverse personalities; tactful, mature, flexible, and compassionate.
Must be highly organized with strong project/time management skills; must balance multiple priorities and work independently.
Must be skilled in managing and tracking the performance of multiple projects running concurrently, utilizing strong organizational skills and the ability to multitask.
Must be detail-oriented with a strong drive for excellence and service.
Must possess the leadership skills to be diplomatic, influential, and motivational while driving action, accountability, and ownership.
Must have excellent negotiation skills, demonstrated ability to overcome objections.
Must have strong analytical and critical thinking skills.
Must be able to research and gather pertinent data, summarize findings, and make meaningful recommendations.
Must have strong conceptual skills to apply learned knowledge to a variety of situations.
Must be driven to understand the business, have strong problem-solving skills, and be able to facilitate decisions to achieve the best outcome for the organization.
Must be flexible and able to shift resources, priorities, and schedule as required.
Must possess a strong commitment to providing excellent service to Truliant’s members, both internal and external.
Must be proficient use of MS Projects, Visio, MS Office Suite, and have experience working with project management software.
Must have practical knowledge of PMI standards for managing projects.
Must have excellent verbal and written communication skills.
Bachelor’s degree in Business or Finance, or related field required
6+ years of experience in business project support, change management, and/or project/program management
Agile experience required

Nice To Haves

Project Management Professional (PMP) or Program Management Professional (PgMP) certification preferred
Agile certification preferred

Responsibilities

Manages all work effort associated with the planning, resourcing, execution, and closing of assigned corporate programs.
Develops and executes a comprehensive program roadmap to manage project scope, schedule, budget, communications, risk, and change control.
Monitors and evaluates program progress and performance against each project plan and is proactive in identifying problems that may impact the project’s scope, schedule, and budget.
Partners with Project Leads/Sponsors to solve for all issues, risks, and business decisions that surface during the program.
Proactively collaborates with the sponsoring line of management, stakeholders, project team, and vendors to analyze potential solutions and gain consensus on a timely final decision that provides the best outcome for the organization.
Oversees tracking metrics and scorecards, escalating issues, reviewing project risks, and project management support
Collaborates with Project Managers within project streams to discuss project status, risks, and issues
Analyzes and documents the impact of project change requests on scope, schedule, and budget, obtaining required approvals to plan and implement the proposed changes.
Monitors and reviews vendor deliverables to validate alignment with the vendor’s Statement of Work.
Host Program Roadmap meetings for leadership to review the current progress of each program streamlines
Effectively communicates and works cross-functionally to analyze project needs, solve problems, and implement change
Serves as a liaison between the line of business sponsoring the project, key stakeholders, the project team, and vendors.
Develops excellent business relationships by communicating clear expectations regarding timelines and work priorities, providing expedient responses, timely resolution of roadblocks, and conveying a vested interest in the success of the project.
Facilitates project meetings, develops meeting agendas, and provides detailed meeting minutes per PMO guidelines.
Follows the prescribed project management process and generates program reporting per PMO guidelines.
Leads negotiations between stakeholders to achieve agreement and find mutually beneficial outcomes.
Assists with other tasks and projects as assigned.