CSO PMO Program Manager

NetApp, Inc.•Durham, NC

1d•Hybrid

About The Position

We’re seeking an experienced Technical Project Manager to join our Customer Success Project Management Office (PMO). This role blends advanced project management expertise with deep technical acumen to drive complex customer implementations, integrations, and strategic success initiatives. Operating with a high degree of autonomy, you will apply wide‑ranging professional knowledge, sound judgment, and strong business acumen to resolve complex delivery challenges, define new approaches, and influence outcomes across the organization. You will serve as a trusted advisor to stakeholders, frequently guiding others on complex matters while ensuring alignment to broader company objectives. This role offers flexibility with a hybrid work arrangement, but preference will be given to candidates who can work from or regularly collaborate at our RTP office location.

Requirements

Strong understanding of software development lifecycles, APIs, and system integrations.
Familiarity with technical architectures, data flows, and integration patterns.
Ability to read and interpret technical documentation and engage meaningfully in technical discussions.
Proficiency with project management and collaboration tools (e.g., Jira, Asana, Smartsheet).
Expertise in both Agile and Waterfall methodologies.
Strong risk management, resource planning, and stakeholder management capabilities.
Excellent documentation and process management skills.
Bachelor's degree in Business, Computer Science, Information Technology, Engineering, or related field (or equivalent work experience).
8+ years of project management experience, preferably in SaaS, technology, or customer-facing environments.
3+ years working in technical environments with demonstrated ability to understand and communicate technical concepts.

Nice To Haves

PMP, PRINCE2, or equivalent certification preferred.
Experience in Customer Success or Professional Services organizations.
Background in a technical role (e.g., developer, solutions engineer, technical consultant).
Experience with change management and organizational transformation initiatives.
PMP, PRINCE2, Agile/Scrum certification, or equivalent professional certification preferred.

Responsibilities

Lead end-to-end delivery of complex, technical customer success programs and internal operational initiatives.
Apply in‑depth professional knowledge and business acumen to design, adapt, and improve project models, frameworks, and delivery procedures to meet tactical business objectives.
Provide leadership for AI‑enabled and data‑driven initiatives, applying working knowledge of AI concepts, analytics, and automation to drive program delivery, improve customer outcomes, and inform decision‑making across complex customer success and internal initiatives.
Partner with technical, data, and business stakeholders to shape and lead AI‑related programs, including defining delivery approaches, managing risks and dependencies, and translating emerging AI capabilities into practical, scalable solutions aligned with company objectives.
Resolve most project blockers independently; proactively escalate major risks or systemic issues with clear options and recommendations.
Manage multiple concurrent projects with varying scopes, dependencies, and stakeholder complexity, exercising judgment in prioritization and trade‑off decisions.
Translate complex technical requirements into actionable delivery plans, accounting for interdependencies across engineering, architecture, operations, and customer teams.
Facilitate and lead complex technical and business discussions, adapting communication style to influence diverse audiences and align outcomes to broader organizational goals.
Identify, evaluate, and mitigate risks using advanced analytical techniques where outcomes depend on multiple variable factors.
Establish and evolve project management standards, templates, and best practices; guide the development of new approaches where existing policies are insufficient.
Provide regular visibility into project health, outcomes, and value realization through executive‑ready reporting and data‑driven insights.
Mentor and advise other project managers on complex delivery challenges and best practices; coordinate work across teams without direct authority.
Network with key contacts beyond immediate functional areas to drive alignment, accelerate delivery, and share best practices.
Contribute to PMO capability building and continuous improvement initiatives aligned with departmental and company objectives.