Transcend Global PMO Operations Manager

Johnson & Johnson • Titusville, NJ

7d • Remote

About The Position

The Transcend program is a global business transformation initiative aimed at modernizing foundational transactional processes and consolidating seven ERP systems into a single S/4 HANA platform for the Innovative Medicine business. This program seeks to standardize ways of working, create a cost-effective digital backbone, and support business agility while remediating end-of-life system risks. The PMO Operations Manager will support day-to-day operations within this complex, multi-release program environment, focusing on planning, governance coordination, risk management, reporting, and decision-support processes to ensure successful execution. This role will drive executive reporting on a consolidated basis, providing a global view of performance and ensuring global tools and capabilities deliver expected outcomes. The manager will collaborate closely with PMO leadership, Global Program Managers, and cross-functional business and technology teams to maintain alignment, transparency, and operational rigor, while advancing critical issues and supporting timely decision-making.

Requirements

• Minimum of 6 years of relevant experience.
• 5+ years of experience in program or project management, including PMO experience within large, complex, global transformation programs, ideally including ERP implementations.
• Consistent track record of successfully leading PMO operations teams, managing cross-functional and geographically dispersed resources.
• Strong expertise in delivery governance, RAID management, schedule and scope control, status reporting, and risk management.
• Demonstrated ability to drive data-driven decision-making and continuous improvement within PMO functions.
• Experience providing day-to-day leadership, coaching, and support to teams in a matrixed environment.
• Strong collaborator management and communication skills, with the ability to build effective working relationships across project teams and business functions.
• Strong business insight and understanding of compliance, quality standards, and change management principles.
• Proficiency with project management tools and software, and familiarity with Agile and Waterfall methodologies.
• Ability to work effectively in a fast-paced, dynamic environment, managing multiple priorities and complex dependencies.
• Strong problem-solving skills, strategic thinking, and a proactive approach to risk identification and mitigation.

Nice To Haves

• Advanced degree or MBA preferred.

Responsibilities

• Lead PMO operations across program phases to enable effective governance, clear communication, and high-quality inputs for decision forums.
• Support integrated planning, RAID management, and change control to enable proactive risk management and focused execution.
• Supervise schedule tracking by ensuring accurate, reliable, and data-driven alignment with the integrated program plan.
• Lead scope governance by evaluating, documenting, and aligning changes with program objectives and collaborator expectations.
• Deliver consistent and transparent status reporting across governance levels, providing clear, actionable insights to support decision-making.
• Identify risks and opportunities early by applying predictive delivery practices and supporting timely intervention and course correction.
• Ensure PMO operations align with compliance and quality standards, reinforcing a strong risk management approach through tracking and follow-through.
• Lead deliverable tracking and plan governance to maintain program integrity and delivery confidence.
• Gather and maintain clear documentation of meeting outcomes, action items, and follow-up activities to support accountability and progress.
• Coordinate PMO resources, including Deployment Leads and offshore teams, to support consistent delivery across program releases.
• Provide day-to-day guidance, coaching, and support to cultivate collaboration, accountability, and team performance.
• Partner with Global Program Managers and PMO leadership to align priorities, strengthen communication, and enable integrated delivery.
• Build strong relationships across geographically dispersed teams to support collaboration, knowledge sharing, and continuous improvement.
• Support issue resolution by coordinating escalations with PMO leadership and cross-functional collaborators.
• Align deployment activities with program objectives by partnering with Deployment Leads to support execution and risk mitigation.
• Provide clear and regular updates on PMO performance, resource needs, risks, and improvement opportunities to support informed decisions.
• Promote continuous improvement by using data and insights to enhance processes, tools, and team effectiveness.
• Maintain effective PMO operations through accurate planning, focused tracking, reliable governance, and proactive risk management.

Benefits

• Vacation –120 hours per calendar year
• Sick time - 40 hours per calendar year; for employees who reside in the State of Colorado –48 hours per calendar year; for employees who reside in the State of Washington –56 hours per calendar year
• Holiday pay, including Floating Holidays –13 days per calendar year
• Work, Personal and Family Time - up to 40 hours per calendar year
• Parental Leave – 480 hours within one year of the birth/adoption/foster care of a child
• Bereavement Leave – 240 hours for an immediate family member: 40 hours for an extended family member per calendar year
• Caregiver Leave – 80 hours in a 52-week rolling period
• Volunteer Leave – 32 hours per calendar year
• Military Spouse Time-Off – 80 hours per calendar year

What This Job Offers

• Job Type: Full-time
• Career Level: Manager