PMO Manager - Know Your Customer

American ExpressNew York, NY
Hybrid

About The Position

Global Merchant Network Services (GMNS) Know Your Customer (KYC) Programs is responsible for building and executing a comprehensive plan to improve our global KYC processes and capabilities. The team is accountable for the implementation of global KYC standards and will improve visibility and mitigation of KYC risks through development of new controls and consistent reporting and oversight. The Project Management Office (PMO) supports the network and acquiring businesses to ensure they have a robust first line of defense and play an active role in enabling the businesses to meet their growth objectives whilst ensuring there is an effective control framework. Helping the business manage risk, respond to new regulation, and develop new products whilst creating and maintaining effective partnerships across multiple key stakeholders. Success in this role requires an external perspective, strong knowledge of the Acquiring business and the current regulatory requirements.

Requirements

  • External perspective.
  • Strong knowledge of the Acquiring business.
  • Strong knowledge of current regulatory requirements.

Responsibilities

  • Building and executing a comprehensive plan to improve global KYC processes and capabilities.
  • Implementing global KYC standards.
  • Improving visibility and mitigation of KYC risks through development of new controls and consistent reporting and oversight.
  • Supporting network and acquiring businesses to ensure a robust first line of defense.
  • Enabling businesses to meet growth objectives while ensuring an effective control framework.
  • Helping the business manage risk, respond to new regulation, and develop new products.
  • Creating and maintaining effective partnerships across multiple key stakeholders.

Benefits

  • Competitive base salaries
  • Bonus incentives
  • 6% Company Match on retirement savings plan
  • Free financial coaching and financial well-being support
  • Comprehensive medical, dental, vision, life insurance, and disability benefits
  • Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
  • 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
  • Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
  • Free and confidential counseling support through our Healthy Minds program
  • Career development and training opportunities
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