PMO Lead

CAI Software, LLC•, UT

1d•Onsite

About The Position

The PMO Lead is responsible for establishing and enforcing project delivery standards, optimizing resource utilization, and ensuring predictable, high-quality execution across all customer engagements. This role centralizes project management functions, directly manages Project Managers, and acts as the operational bridge between Sales, Delivery, and Customer Success. The PMO Lead ensures that projects are properly scoped, resourced, initiated, governed, and delivered on time, on budget, and to customer expectations.

Requirements

8-12+ years in project/program management within a software, SaaS, ERP product or consulting environment
3–5+ years leading project managers or PMO functions
Proven experience managing complex, external customer-facing software product implementations
Strong background in resource management and utilization optimization
Strong operational leadership and decision-making
Deep understanding of project delivery methodologies (Agile, Waterfall, Hybrid)
Financial acumen (project margins, forecasting, revenue recognition)
Excellent stakeholder management (executive to delivery teams)
Ability to enforce structure while driving accountability
Data-driven mindset with strong reporting and analytics capability
Ability to travel 40% of the time domestically.

Responsibilities

Enforce standardized project delivery methodology (phases, gates, deliverables)
Ensure all projects follow defined governance (status reporting, risk management, change control)
Monitor project health across scope, schedule, budget, and quality
Lead escalation management and recovery plans for at-risk projects
Drive consistency in project execution across regions and teams
Own project manager allocation and capacity planning across all engagements
Partner with regional/resource managers to optimize consultant and solution architect utilization
Ensure work is assigned promptly
Balance workload across teams to maximize billable utilization and minimize bench time
Provide visibility into capacity gaps and hiring needs
Establish a structured intake process from Sales to Services
Ensure all projects meet entry criteria before kickoff (SOW, defined Scope, budget, timeline)
Enforce a formal Sales-to-Services handoff process
Ensure projects are kicked off quickly and correctly
Drive customer alignment on timelines, resource commitment, and delivery expectations
Track and report on key metrics: Utilization rates, Project margin / profitability, Revenue forecast vs. actuals, Milestone completion and billing
Ensure timely milestone completion and revenue recognition
Identify and address revenue loss (scope creep, underutilization, delays)
Directly manage Project Managers (hiring, coaching, performance management)
Establish PM best practices, playbooks, and training programs
Mentor PMs on customer management, delivery rigor, and financial accountability
Drive accountability and performance standards across the PM team
Partner with Sales to ensure realistic scoping and delivery expectations
Collaborate with Product on escalations, enhancements, and delivery dependencies
Work with Customer Success to ensure smooth transitions post go-live
Act as the central point of coordination across delivery functions
Continuously improve delivery processes, tools, and reporting
Implement systems for visibility (e.g., dashboards, capacity planning tools)
Drive adoption of best practices across the organization