PMO Enterprise Applications Lead

360training

3d•Remote

About The Position

The Enterprise Applications Lead owns PMO governance for enterprise application projects involving third-party systems, SaaS platforms, business systems, integrations, vendor implementations, renewals, and application-related process improvement. This includes initiatives across systems such as Salesforce, DealHub, NetSuite, Dialpad, Braintree, WebSphere, HR systems, Finance systems, and other commercial or configured platforms. This is a governance and coordination role, not a hands-on administration, configuration, or support role. The Lead governs intake, prioritization, delivery visibility, change-control tracking, and reporting for enterprise application initiatives — coordinating with Business Owners and Tech Owners, who own the systems themselves (administration, configuration, architecture, health, access, vendor SLAs, roadmap, and support). Success depends on project and portfolio governance, objective prioritization, vendor-implementation and renewal coordination, cross-functional stakeholder alignment, and clear reporting.

Requirements

Bachelor’s degree in Information Technology, Business Information Systems, or a related field; equivalent practical experience considered.
6+ years in PMO, project / portfolio management, or IT delivery, including experience leading application or SaaS project governance.
Demonstrated experience governing enterprise application / SaaS projects — intake, prioritization, and delivery coordination across third-party and configured systems.
Track record with objective prioritization (e.g., RICE or weighted scoring) and portfolio visibility for application initiatives.
Experience coordinating vendor implementations, renewals, and contract-related project timing with Procurement, Finance, and vendors.
Experience partnering with Business Owners and Tech Owners and translating business needs into governed projects (without owning technical execution).
Familiarity with enterprise systems (CRM, ERP, CPQ, HR, payments) sufficient to coordinate credibly; M&A / vendor-transition project experience a plus.
Project & portfolio governance: intake, prioritization, RAID management, and delivery tracking for application initiatives.
Prioritization: RICE and weighted scoring for SaaS / business-systems work.
Vendor & renewal coordination: tracking vendor implementations and surfacing license, renewal, and contract milestones.
Change-control tracking: governing enhancement requests through approval and delivery.
Tooling: Atlassian suite — Jira / Jira Service Management for intake and tracking, Confluence for governance documentation.
Reporting & analytics: Power BI / Excel for initiative reporting and leadership dashboards.
Technical / SaaS literacy: enough understanding of enterprise applications and integrations to coordinate with Tech Owners — not to administer or configure.
AI fluency: practical use of AI for reporting and intake synthesis, applied with sound judgment and guardrails.
Strong facilitation and bridge-building between business and technical teams.
Outstanding communicator, written and verbal, across technical and business audiences.
Ability to influence and drive alignment without direct authority over technical execution.
Strong analytical, prioritization, and organizational skills, with high attention to detail.
Calm, organized coordination of risks, dependencies, decisions, and escalations.
High adaptability and comfort operating in a fast-changing, increasingly commercial technology environment.

Nice To Haves

PMP / PgMP and/or change-management certification (e.g., PROSCI) preferred.
Agile or ITIL certification a plus; platform familiarity (e.g., Salesforce, NetSuite) helpful but not required.
M&A / vendor-transition project experience a plus.

Responsibilities

Own enterprise application project intake — capturing, qualifying, and routing SaaS / business-systems requests through a consistent process.
Prioritize SaaS / business-systems work against capacity, value, and strategic objectives.
Apply RICE scoring to enterprise application initiatives for objective, defensible prioritization.
Ensure feature/enhancement requests follow intake rather than bypassing it through support or BAU channels.
Track vendor implementations — status, milestones, risks, and dependencies — across enterprise application projects.
Maintain license, renewal, and contract-related project visibility — surfacing upcoming renewals and contract milestones from a project and portfolio standpoint.
Coordinate with Procurement, Finance, vendors, and Tech Owners on implementation and renewal timing, keeping dependencies and decisions visible (vendor SLA ownership remains with Tech Owners / vendor management).
Track change-control for application enhancements — ensuring enhancement requests move through governance with proper visibility and approvals.
Maintain project plans, risks, dependencies, decisions, and escalations (RAID) across enterprise application initiatives.
Coordinate business-process-improvement projects that depend on enterprise applications, keeping scope and delivery on track.
Drive cross-functional stakeholder alignment across Sales, Finance, HR, Marketing, and technology teams.
Coordinate with Business Owners and Tech Owners to keep scope, timing, value, and delivery expectations aligned.
Facilitate decisions and resolve competing priorities, influencing outcomes without direct authority over technical execution.
Accountable for ensuring that all discussions result in clear decisions, defined ownership, actionable next steps, agreed scope boundaries, documented trade-offs, and transparent follow-through.
Demonstrates the ability to communicate with clarity, professionalism, and appropriate candor; facilitate alignment across diverse stakeholders; and accurately represent differing viewpoints while maintaining objectivity and organizational priorities.
Provide reporting for enterprise application initiatives — status, progress, risk, and value — in a clear, leadership-ready form.
Ensure enterprise application work is visible in the broader portfolio rather than running invisibly alongside it.
Use AI to support reporting and intake where helpful — e.g., synthesizing initiative status and summarizing portfolio trends — with human oversight and clear guardrails.