PMO Coordinator
Essintial Enterprise Solutions•Harrisburg, PA
•Hybrid
About The Position
The PMO Coordinator supports tower and account operations by performing daily tracking, reporting, and administrative functions to ensure accurate execution and service delivery. Working under the direction of the Senior Tower Coordinator, this role assists with ticket management, onsite activity tracking, deliverable review, and maintaining contract-specific knowledge to support account performance and customer satisfaction.
Requirements
- Associate’s or Bachelor’s degree in Business, Project Management, or related field preferred
- 1–3 years of experience in coordination, operations, or PMO support roles preferred
- Strong organizational and tracking skills with attention to detail
- Ability to follow direction and prioritize tasks effectively
- Excellent communication and customer service skills
- Experience with ticketing systems and reporting tools
- Working knowledge of contract terms, SLAs, and service delivery concepts
Responsibilities
- Work at the direction of the Senior Tower Coordinator to support assigned tower accounts
- Follow established PMO processes, priorities, and escalation paths
- Perform daily tracking and reporting to monitor tower and account activity
- Update dashboards, logs, and reports related to service delivery, tickets, and onsite activity
- Identify discrepancies or issues and escalate as needed
- Answer phones and serve as a first point of contact for inbound requests
- Update, manage, and close tickets in accordance with service standards and SLAs
- Ensure accurate documentation of work performed and ticket resolution
- Track and verify onsite check-ins for technicians and service personnel
- Ensure compliance with customer and contractual requirements
- Escalate missing or inaccurate check-in data promptly
- Review deliverables for completeness, accuracy, and adherence to requirements
- Approve deliverables within assigned authority or escalate for further review
- Ensure deliverables are documented and stored appropriately
- Maintain accountability for contract-specific knowledge for assigned accounts
- Ensure activities align with contractual scope, SLAs, and requirements
- Support audits, reviews, and compliance efforts
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What This Job Offers
Career Level
Entry Level
Education Level
Associate degree
