PMO Business Analyst - Senior Analyst I

IMPYRIAN•Washington, DC

10d•Onsite

About The Position

The PMO Business Analyst is responsible for providing support on a variety of tasks within a PMO environment. The duties may also include developing governance and process documentation. This role involves implementing and providing guidance related to PMO processes and policies to support and align efforts to meet customer and business needs. It also includes providing consulting support on ServiceNow management, governance, and risk mitigation. The analyst will be responsible for reviewing assigned business processes from end-to-end to identify and address operational, financial, and technological risks, and to identify opportunities to eliminate or re-engineer processes to improve efficiency, focusing on quality improvement and ensuring data is reliable and valid. The role requires working with stakeholders to define, prioritize, and develop projects and programs reports, analyzing all data and project deliverables to ensure adherence to timeframe and budget requirements, and performing regular project status calls. The analyst will work closely with the Sr. Project manager/Task Lead and business units to gain an in-depth understanding of the customer's business strategy, processes, services, roadmap, and context to ensure systems provided meet long-term business strategies. Additionally, the role assists other project managers on complex projects related to operational business functions.

Requirements

Bachelors degree in Business or an IT-related field
Project Management Professional (PMP)
2+ years of experience utilizing ServiceNow and completing basic administration activities
3-5 years of experience working in a consulting environment
3-5 years of experience conducting strategic business analysis and process improvement of similar size and scope
Excellent verbal and written communication skills, including ability to effectively communicate with internal and external customers and all levels of the organization
Strong analytical aptitude, an ability to structure complex or undefined business problems
Excellent organizational skills and detail orientation
Experience with meeting/video conferencing tools (Microsoft Teams, WebEx, etc.)
Experience managing activities within ServiceNow
Proficiency in Microsoft Products (Project, Word, Excel, PowerPoint, Outlook)

Responsibilities

Implements and provides guidance related to PMO processes and policies to support and align efforts to meet customer and business needs.
Provide consulting support on ServiceNow management, governance, and risk mitigation.
Reviews assigned business processes from end-to-end to identify and address operational, financial, and technological risks and to identify opportunities to eliminate or re-engineer processes to improve efficiency, focusing on quality improvement and ensuring data is reliable and valid.
Works with other stakeholders to define, prioritize, and develop projects and programs reports.
Analyze all data and project deliverables and ensure adherence to all timeframe and budget requirements.
Perform regular project status calls on weekly and monthly basis.
Works closely with the Sr. Project manager/Task Lead and business units to gain in-depth understanding of customer's business strategy, processes, services, roadmap, and the context in which the business operates to ensure systems provided meet the long-term business strategies.
Assists other project managers on complex projects related to operational business functions.