PMG Surgery Scheduler

Presbyterian System Services • Carmel, IN

7d • Onsite

About The Position

The PMG Surgery Scheduler coordinates surgical scheduling and related patient-care processes, including patients’ schedules and needs, surgeons’ schedules, access to hospital facilities, and insurance authorizations. The role communicates with clinics, surgeons, operating rooms, ambulatory surgery centers, and outside personnel to ensure case accuracy from creation through completion.

The scheduler schedules surgical procedures and collects the appropriate clinical and insurance coding information. The position also coordinates preoperative studies and clearances, postoperative follow-up, staffing and equipment needs, and provider schedules. It is based at Presbyterian Hospital and works the day shift.

Requirements

• High school diploma or GED required.
• At least 18 months of experience in a clinical setting.
• Previous one-on-one experience with surgeons required.
• Strong organizational skills.
• Ability to function under pressure while maintaining professionalism.
• Familiarity with CPT and ICD-10 coding.
• Strong verbal communication, problem-solving, prioritization, and organizational skills.

Responsibilities

• Develop and maintain positive relationships with providers, patients, and internal and external stakeholders.
• Manage complex provider schedules, including operating room, ambulatory surgery center, and clinic schedules.
• Schedule complex surgical procedures accurately, including procedures such as joint replacements, cardiothoracic procedures, robotic cases, minimally invasive procedures, and gynecologic and breast oncology procedures.
• Ensure prior authorizations, certifications, and referrals are in place before procedures.
• Collaborate on preoperative studies, including labs, diagnostic studies, physician consultations, and clearances for upcoming surgeries and procedures.
• Determine personnel and equipment needs based on surgeon instructions and coordinate with operating room and ambulatory surgery center staff.
• Collect appropriate clinical and insurance coding information for scheduled surgeries.
• Coordinate postoperative follow-up needs within the office.
• Maintain daily, weekly, and monthly surgery schedules.
• Manage operational changes such as add-ons, delays, emergencies, and cancellations.
• Communicate with patients in person, by phone, through MyChart, and with interpreter assistance as needed.
• Assist clinical leadership with provider issues and serve as a liaison between site staff and the department on role-related functions, including provider staffing.
• Assist in creating provider schedules in a computerized staffing system.
• Assist leadership with operational and standardization efforts as needed.
• Assist in creating and managing provider Epic templates.
• Demonstrate CARES behaviors: Collaborate, be Accountable, Respect, Engage, and Serve.
• Make daily decisions independently.
• Perform other support tasks as assigned, which may include facilitating meetings, ordering supplies, and coordinating service requests.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• Short-term disability insurance
• Long-term disability insurance
• Group term life insurance
• Other optional voluntary benefits
• Employee Wellness rewards program with opportunities to earn gift cards through wellness activities

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED