PMG Patient Services Representative I-ABQ

Presbyterian Healthcare Services•Rio Rancho, NM

1d•Onsite

About The Position

Build your Career. Make a Difference. Presbyterian is hiring a skilled PMG Patient Services Representative I Responsible for providing customer service for patients regarding scheduling appointments, referrals, messaging, and maintaining patient demographics. Ensure callers receive service excellence when responding to telephone, written, Pres Online, E-Business, chat, and in person inquiries.

Requirements

High school/GED diploma
1 year office/business experience

Nice To Haves

Call Center experience preferred.

Responsibilities

Manage triage needs, scheduling appointments, coordinating referrals, handling messaging, and ensuring all demographic information remains accurate and up to date.
Handle inbound calls using skill‑based routing and meet quality and performance standards. Resolve issues on first contact and complete outbound calls as needed.
Build and maintain positive relationships with customers and partners. Advocate for members/patients, ensure high‑quality interactions, and support satisfaction and loyalty goals.
Contribute to process and procedure documentation and identify trends or improvement opportunities using the Improvement model.
Use tools such as Microsoft Word, Excel, D.A.R.T., Provider Manual, Pres Online, and Policies and Procedures to provide accurate information and benefit interpretation.
Participate actively as a team member across internal teams and improvement initiatives.
Document all customer interactions (calls, emails, mail, faxes, walk‑ins) in appropriate databases for reporting and analysis.
Assist with coordinating meetings for training, contracting, or reporting when needed.