Patient Scheduler II-ABQ
Presbyterian Healthcare Services•City of Binghamton, NY
•Onsite
About The Position
Presbyterian is hiring a skilled Patient Scheduler II. Provides exceptional patient experience, ensures accurate scheduling, and uses advanced visit types in a multi‑disciplinary setting. Confirms all prior authorizations, certifications, and referrals before procedures. Delivers non‑clinical pre‑surgery education, coordinates admission paperwork when needed, and performs other assigned duties.
Requirements
- High school diploma or equivalent with medical terminology training.
- At least 12 months of clinical experience and proficiency in prior authorizations, certifications, and referrals.
- Must pass EPIC registration competency.
- Schedules appointments and procedures, coordinates complex scheduling needs, and maintains strong organization under pressure.
- Possesses working knowledge of CPT and ICD‑10 coding.
Responsibilities
- Provides excellent patient service using CARES, AIDET, and EPE, resolving complaints, managing conflict, and supporting patients in the lobby.
- Accurately schedules patients, verifies demographics and insurance, explains coverage and financial expectations, and coordinates invasive procedure scheduling and pre‑admit appointments.
- Ensures all authorizations, referrals, and certifications are secured before procedures and communicates issues to stakeholders.
- Guides patients through Release of Information processes, supports patient satisfaction efforts, and completes confirmation calls and other patient‑relations tasks.
Benefits
- medical
- dental
- vision
- short-term and long-term disability
- group term life insurance
- other optional voluntary benefits
- Wellness Presbyterian's Employee Wellness rewards program
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What This Job Offers
Career Level
Mid Level
Education Level
High school or GED
Number of Employees
5,001-10,000 employees
