PM Server

Sage Hospitality Group • North Bethesda, MD

1d • Onsite

About The Position

Under general supervision, the PM Server provides prompt and courteous food service to restaurant customers. The role involves taking and serving food and drink orders, accommodating guest requests, maintaining attentive and professional service throughout the dining experience, and supporting restaurant cleanliness and operations. The position is based at HELLO BETTY Bethesda, a restaurant in the Pike & Rose community located on the third floor of the Canopy by Hilton Hotel in North Bethesda.

Requirements

• High school education or equivalent.
• At least 3 months of experience in a similar position.
• Basic knowledge of customer service principles, food service, and restaurant and kitchen operations.
• Knowledge of standard cash-handling procedures.
• Fluency in spoken and written English.
• Ability to see detailed guest checks, computer printouts, written instructions, and the restaurant in dimly lit conditions.
• Manual coordination to operate buttons, grasp items, and balance and carry trays loaded with food and beverages.
• Ability to lift, push, pull, and carry up to 50 pounds, including trays, carts, tables, chairs, and small equipment, for up to 75% of the time.
• Full range of mobility and ability to travel up to 300 feet regularly throughout the shift.
• Ability to stand continuously during preparation, service, or expediting.
• Moderate hearing ability to hear customers and supervisors and communicate with staff.
• Excellent vision to assess whether products are prepared appropriately.
• Moderate comprehension and literacy to read use records and special requests.
• Ability to multitask, follow verbal and written instructions, and communicate verbally and in writing.
• Strong organization and attention to sound and visual details in crowded, noisy situations while handling multiple tasks.
• Tact and understanding when addressing a range of customer service problems, including stressful and highly emotional situations.

Responsibilities

• Greet restaurant customers, take food and drink orders, serve orders, and accommodate special needs and requests.
• Remain attentive to customers throughout the dining experience and meet or exceed restaurant service standards.
• Complete restocking, cleaning, and opening and closing sidework as instructed.
• Memorize menu items, recipes, and daily specials to answer questions and make recommendations.
• Maintain cleanliness in the restaurant, waitstation, and kitchen service area in accordance with state and local health board requirements.
• Control guest checks according to established procedures and legibly document required order information.
• Receive guest payments and ensure guest checks and payment methods are accurate.
• Attend in-person pre-meal and departmental meetings.
• Respond to customer inquiries and comments in person and by phone with timely, knowledgeable information.
• Maintain a clean, professional appearance and a friendly, cheerful, and courteous demeanor.
• Perform other duties assigned, requested, or deemed necessary by management.

Benefits

• Hotel room and restaurant discounts upon completion of training programs.
• 401(k) with a company match after 60 days of employment.
• Eligibility to participate in the Employee Assistance Plan (EAP).
• Eligibility for Sage and Hilton hotel and restaurant discounts upon completion of required training programs.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED