PM Server

Sage Hospitality • North Bethesda, MD

3d • Onsite

About The Position

Under general supervision, the PM Server provides prompt and courteous food service to restaurant customers at HELLO BETTY Bethesda. The role includes taking and serving food and drink orders, attending to guests throughout their dining experience, and following restaurant service standards. Servers complete opening and closing sidework, maintain cleanliness, handle guest checks and payments, and attend pre-meal and departmental meetings. They are expected to maintain a clean, professional appearance and a friendly, courteous demeanor.

Requirements

• High school education or equivalent.
• At least 3 months of experience in a similar position.
• Basic knowledge of customer service principles, food server functions, and restaurant and kitchen operations.
• Knowledge of standard cash-handling procedures.
• Fluency in oral and written English.
• Ability to clearly see detailed guest checks, computer printouts, and written instructions, and to observe the restaurant in dim lighting.
• Manual coordination to operate buttons, grasp items, and balance and carry trays loaded with food and beverages.
• Ability to lift, push, pull, and carry up to 50 pounds, including serving trays, carts, tables, chairs, and small equipment, for up to 75% of the time.
• Full range of mobility and ability to travel up to 300 feet regularly throughout the shift.
• Ability to stand continuously during preparation, service, or expediting.
• Moderate hearing ability to hear customers and supervisors and communicate with staff.
• Excellent vision to assess whether food is prepared appropriately.
• Moderate comprehension and literacy to read use records and special requests.
• Ability to multitask, follow verbal and written instructions, and communicate verbally and in writing.
• Strong organization and attention to sound and visual details in crowded, noisy situations while handling multiple tasks.
• Tact and understanding when addressing varied customer service issues, including stressful and highly emotional situations.

Responsibilities

• Greet customers, take food and drink orders, serve orders, and accommodate special needs and requests.
• Remain attentive to customers throughout the dining experience and meet or exceed restaurant service standards.
• Complete restocking, cleaning, and opening and closing sidework as instructed.
• Memorize menu items, recipes, and daily specials to answer questions and make recommendations.
• Maintain cleanliness in the restaurant, waitstation, and kitchen service area, including compliance with state and local health board requirements.
• Control guest checks according to established procedures and legibly document required information as orders are taken and processed.
• Receive guest payments and ensure the accuracy of guest checks and payment methods.
• Attend all in-person pre-meal and departmental meetings to improve communication and knowledge of products, service, and the facility.
• Respond to customer inquiries and comments in person and by phone with timely, knowledgeable information.
• Maintain a clean and professional appearance and a friendly, cheerful, and courteous demeanor.
• Perform other duties as assigned, requested, or deemed necessary by management.

Benefits

• Hotel room and restaurant discounts upon completion of training programs.
• 401(k) with company match after 60 days of employment.
• Eligible to participate in the Employee Assistance Plan (EAP).
• Eligible for Sage and Hilton hotel and restaurant discounts upon completion of required training programs.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED