PM&R Technician - Northwest

Gonzaba Medical Group • San Antonio, TX

8d • Onsite

About The Position

This position is to primarily support patient care delivery by preparing treatment area, patient, equipment, and materials; performing procedures, under the supervision of a Doctor of Chiropractic Medicine and/or a Physical Therapist. The role requires maintaining clinical competencies, ensuring high levels of customer service, and adhering to all company policies and procedures. The technician will educate patients, maintain a safe and clean environment, and manage equipment and supplies. This role is crucial in enhancing the physical therapy department's reputation and contributing to overall patient well-being.

Requirements

• Minimum high school diploma or equivalent.
• Minimum of one (1) year in a customer service-related role required.
• CPR Certification with AED required.
• Skilled in use of computer/EMR systems.
• Knowledge of Word processing software, spreadsheet software, Internet, and database software.

Nice To Haves

• Graduate of an accredited Physical Therapy Technician, Physical Therapy Aide Specialist, Medical Assistant, or closely related program, preferred.
• Bilingual speaking in English and Spanish preferred.
• Two (2) years of customer service experience preferred.

Responsibilities

• Prepares treatment room for patient by following prescribed procedures and protocols.
• Prepares patients for physical medicine and rehabilitation (PM&R) therapy treatment by welcoming, comforting, providing and/or assisting patients into PM&R apparel or apertures.
• Provides information to patients by answering questions and requests, allaying fears.
• Helps treat patients by applying heat packs; paraffin dips; helping patients onto exercise equipment, monitoring motion; tracking walking time and distance; measuring mobility; performing prescribed exercises and strengthening techniques.
• Educates patients by demonstrating proper use of equipment and exercise routines.
• Maintains patient confidence and protects operations by keeping information confidential.
• Maintains safe and clean working environment by complying with procedures, rules, and regulations.
• Transports patients safely from the following positions: sitting to standing or laying down, from standing to sitting or laying down, from laying down to standing or sitting, and assist to the bathroom, into/out of wheelchairs, and pushing/pulling patients in wheelchairs.
• Must always keep the patients’ safety a priority, which will involve preventing potential falls as needed.
• Provides equipment and supplies by sterilizing and delivering equipment and supplies to treatment area; positioning equipment for therapist access; positioning patient on equipment.
• Ensures operation of PM&R equipment by completing preventive maintenance requirements; following manufacturer's instruction; troubleshooting malfunctions; calling for repairs.
• Maintains PM&R supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies; verifying receipt of supplies.
• Serves and protects by adhering to professional standards, hospital policies and procedures, federal, state, and local requirements, and GMGs standards.
• Schedules patients for appointments.
• Answer incoming phone calls when necessary and contact patients to reschedule missed appointments.
• Forwards treatment notes to the proper individual for billing.
• Maintains strict confidentiality of company, department, and patient information.

Benefits

• Gonzaba Medical Group is seeking team members who contribute as A-Players, demonstrate a strong work ethic, are committed to the culture and our core values.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED