PM Order Writer (1544)

RiteRug•Friendly Village II Mobile Home Park, OH

8d•$40,000 - $40,000•Onsite

About The Position

The Order Writer is a critical hub for information and action in Rite Rug operations. This role ensures that proper materials and job information accompany each work order to meet schedules on time. The Order Writer will be responsible for scheduling jobs, writing orders, and providing excellent customer service, with a primary objective of resolving problems and expediting issues.

Requirements

Qualifications

Responsibilities

Check that materials for upcoming jobs have been ordered properly, are scheduled to arrive on time, and have arrived at the local warehouse in time for installation.
Expedite materials when necessary/possible, working with Purchasing, Branch Manager, and local suppliers.
Work closely with Property Managers or Maintenance supervisors with regard to schedule adjustments/changes.
Advise Field Supervisor and Production Manager of schedule changes.
Schedule jobs based on customer-established systems.
Based on customer-specific processes, key and order materials in a timely manner.
Print work orders and attach appropriate diagrams, maps, etc.
Establish with Sales all pricing, selections programs, billable services charges, etc.
Work closely with Sales regarding specific needs and instructions; add notes to work orders and clarify with Production Manager as needed.
Maintain filing system for job files, floor plans, etc.
Reconcile with Production Manager and Sales extra materials and labor charges.
Monitor margin levels and report/discuss low-margin CGs with Sales and Regional Office Manager.
Work closely with Property Managers to schedule, expedite, and follow up on customer service.
Check-in with Field Supervisor and Production Manager to confirm progress and completion of inspections, finish work, and/or installations; Especially monitor complicated jobs and hot/repeat issues; Escalate dire service situations to Production Manager.
Answering calls/ directing to the appropriate person(s).