PM Operations Support

Loomis•Tulsa, OK

6d•Onsite

About The Position

This role involves communicating and collaborating with various departments including Operations, Vault, CMS, LPM, and other branches to identify and resolve issues related to ATM balancing, shortages, EJ retrieval, claims investigation, vault shortages, and E-cash compliance. The position also includes responsibilities in safety compliance, route optimization, quality control, and running daily operations reports.

Requirements

High school graduate or equivalent.
2 years of relevant work experience.
Ability to work well individually as well as being a team player with a positive attitude.
Ability to identify and maintain confidential matters in all aspects of the business.
Courteous and professional communications skills demonstrate good work ethics in a professional manner to fellow employees and customers.
Ability to follow verbal and written instructions.
Computer experience a must, proficient use of MS Office to include Excel, ability to use office equipment not limited to computer, fax and copy machine.
Strong data entry skills.
Accuracy and speed sufficient to meet the company policy for deb debriefing.

Responsibilities

Communicate and work with all Departments: Operations, Vault, CMS, LPM, and other branches to identify opportunities and correct issues relating to ATM balancing, ATM shortages, EJ retrieval process, claims investigation, vault shortages, E-cash compliance, CMS out of balances.
Ensure safety compliance with JJ Safety, act as Forklift Trainer, train new hires for LTC, act as Driver in Command, and conduct Road testing.
Perform route optimization and quality control.
Run standard operations reports daily.
Utilize spreadsheets provided by management and customer to reconcile reports.
Utilize CMS/Vault paperwork to reconcile outages.
Work directly with CMS Supervisor and Operations to minimize branch and area exposure to outages.
Communicate and work directly with route personnel on ATM balancing.
Work effectively with departmental employees to resolve and reconcile outages.
Manage operational reports including but not limited to: Open combo, false liability, ATM over/short.
Handle incoming customer calls concerning balancing issues, outages, E-cash compliance, vault audits (coin and currency), and other branches issues.
Understand basic functions of TNT/RouteOps to enable research of CIT items.
Utilize Glory for investigating claims, customer inquiries, and processing procedures.
Perform route optimization and quality checking stop assignment.
Perform any other duties or special projects as deemed necessary by Management Staff.