PM Housekeeping Manager

EQX Hotel Management LLC•New York, NY

6d•$75,000 - $80,000•Onsite

About The Position

The PM Housekeeping Manager will report to the Assistant Director of Housekeeping and will oversee all day-to-day operations focusing on the PM shift within the Housekeeping Team.

Requirements

Bachelor’s Degree or Equivalent.
Three to Five years in a similar role in luxury NYC hotels.
NYC Union experience required.
Ability to satisfactorily communicate in English (speak, read, write) with guests, co-workers, and management to their understanding.
Prior guest relations training.
Ability to perform assigned duties with attention to detail, speed, accuracy, follow-through, courtesy, cooperativeness, and work with a minimum of supervision.
Ability to think quickly and act appropriately in emergency situations.
Perform well under pressure situations, time demands, and work overtime when needed.
Punctuality and regular and reliable attendance.
Interpersonal skills and the ability to work well with co-workers and the public.
General computer knowledge and ability to enter work orders, make notes, etc. or related systems.
Ability to work flexible schedule (AM, PM, Overnight, Weekends & Holidays)

Nice To Haves

This position will need to work a minimum of 12 months as a PM Housekeeping Manager before transitioning to another shift/department

Responsibilities

Responsible for hotel cleanliness and brand service standards are being maintained in both back and front of house areas
Communicate and cooperate with various departments including Front Office, In Room Dining and Engineering to assure Hotel Member Satisfaction
Supervise Housekeeping and Valet team members development
Ensure equipment and cleaning supplies are safe and secure
Inspect public areas, accommodations, and back-of-house areas in a timely fashion
Conduct Daily Pre-Shift departmental meetings and attend operations meetings as needed
Plan, assign and monitor deep cleaning projects and various other assignments for all Room Attendants, Housepersons and Valet Attendants
Monitor all V.I.P.'s, and special requests
Respond to and follow up on Hotel & Team Member questions, concerns, or issues. Provide assistance, directions, and information as requested.
Perform administrative duties such as payroll, inventory, purchasing and scheduling as needed.
Issue daily assignments to Team Members according to occupancy and preferences
Properly train and re-train employees based on established standards. Administer follow ups accordingly
Strongly focused on FORBES Evening Service Standards
Drive Productivity to ensure that credits are met
Oversee rooms preparation for the following day